Program Manager, Shipping Carriers

About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About The Role
The Program Manager, Shipping Carriers role is responsible for ensuring smooth and optimized operations of our shipping carrier programs and for analyzing shipping carrier rates to drive financial and product decisions. This role is embedded within the Shipping product team within the Shopify Merchant Services group.
In this role, you’ll be the resident expert in shipping carrier rates. You’ll work to guarantee the correct implementation of rates as well as to minimize incidents stemming from fraud or discrepancies between purchase and invoice costs. You’ll also partner closely with the Shipping product team to inform strategies around shipping carrier mix and product pricing.
Responsibilities:

• Partner with Engineering teams to ensure accurate implementation of rate changes whenever Shopify or a carrier initiates a change. Validate that the correct rate changes are in effect.
• Conduct regular audits of Shopify Shipping label purchases to identify discrepancies between purchase and invoice costs. Identify resolutions of root causes of discrepancies and release billing adjustments to merchants.
• Conduct monthly fraud reconciliation with transportation carriers.
• Own the end-to-end monitoring of transportation carrier programs, including issue identification and resolution, fraud management, SLA monitoring and partner escalations.
• Analyze shipping carrier rates to support rate changes, carrier negotiations and product decisions.

Qualifications

• Proficiency in data analysis and ability to derive insights for decision-making.
• Strong communication and negotiation skills to collaborate with partners and internal and external stakeholders.
• Basic knowledge of Excel and SQL query writing.
• Strong problem-solving and analytical skills to effectively identify and resolve issues.
• Experience in managing complex processes and programs.
• Attention to detail and ability to maintain accuracy in data and documentation.
• Ability to adapt to changing requirements and prioritize tasks effectively.
• Knowledge of relevant industry practices and regulations.

We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. Edna is a real live person (👋🏻) and looking forward to learning more about you through your application.
This role will be closing on August 30th 2023.