Program Manager Jobs

Major Responsibilities:

1. Lead internal and external cross-functional teams in system integration and validation activities.
2. Communicate key objectives, strategies, and priorities to a variety of stakeholders and contributors.
3. Create compelling presentations and communicate effectively to a broad audience, including the client’s executive teams.
4. Create annual plans to measure delivery results.
5. Manage internal and external program financials, including budgets and invoicing.
6. Manage internal and external escalations relating to deliverables, schedules, resources, budgets, and client expectations.
7. Oversee program performance and reporting for multiple projects.
8. Effectively manage multiple projects, with responsibility for risk management, scheduling, team leadership, contract compliance, and quality control.
9. Contribute to continuous improvement of project delivery methodology and strategies.
10. Provide excellent customer service to clients, internal and external customers, delivery team members, and industry partners.
11. Foster a positive, collaborative, and productive culture.
12. Travel to client locations in Canada and U.S.

Skills and Abilities:

· Advanced leadership and problem-solving skills

• Advanced written, interpersonal, and presentation skills
• Advanced project management skills

· Advanced MS Office skills

· Advanced financial management skills

Knowledge:

• Advanced knowledge of utility systems and meter-to-cash business processes
• Advanced knowledge of IT principles including lifecycle planning, estimating and architecture
• Advanced understanding of customer experience journey mapping and measuring and delivering CX program effectiveness
• Intermediate knowledge of system integration activities including the development of business processes, system integration and testing requirements
• Advanced knowledge of project management best practices and standards
• Intermediate knowledge of the procurement lifecycle

Education and Experience:

• 8+ years’ experience in a project management role managing large-scale technology projects.
• 5+ years of experience managing cross-functional teams across various program stages (architecture, integration, validation).
• PMP certification is preferred
• Minimum of 3 years work experience with utility energy programs or projects
• Undergraduate degree/diploma