People Operations Coordinator Jobs

Position title: People Operations Coordinator

Location: Candidate must be located in Canada or the USA. Our office is located in Toronto, ON, Canada, but role is remote/hybrid/flexible.

Reports to: Head of People

About the Position:

As Practice Better’s People Operations Coordinator, you will be responsible for supporting many aspects of the People function within our scaling organization. You will be the driving force behind our employee experience & operations, ensuring that our employees receive the resources and support to have a meaningful & enjoyable time at Practice Better.

How we work:

Practice Better operates remote-first, hybrid-optional. We ensure each member of our team is equipped with the necessary tools to perform effectively within the comfort of their own space. However flexibility is important! So if you need to stretch your legs or whiteboard with your team, you can use our beautiful, private downtown Toronto office.

About us:

Practice Better is a leading all-in-one practice management software solution transforming how health & wellness professionals run their practices and support their clients. The company serves 10,000+ customers in over 70+ countries across the globe, and processes hundreds of millions annually in payments on behalf of customers. Over 65% of growth in our customer base comes from word of mouth and referrals, which is a testament to our strong brand and community. Practice Better has recorded a 300% compound annual growth rate in revenue since launch, and we are well-positioned for continuous growth in the years to come.

We're counting on you to:

• Collaborate with our Head of People to build our people-data function and further operationalize to support our scale
• Be the point-person for all hiring activity - manage the pipe, screen resumes, conduct first-round interviews, present hiring metrics, etc
• Maintain the people section of our internal company wiki and support any inbound questions
• Continue to build our cultural initiatives with our Head of People (ERGs, perks, benefits)
• Lead the employee onboarding and offboarding processes
• Day-to-day maintenance of US and Canada benefits plans
• Conduct people programs (performance reviews, eNPS survey, etc)

Who you are:

• Basic understanding of Canadian & US employment law
• Openness to being outside of your comfort zone
• You have a growth mindset, you’re naturally curious, and learning & development are very important to you
• You’re comfortable with a high level of accountability and autonomy
• You are comfortable with change and jumping into action
• Collaboration and teamwork are at the core of everything you do
• Familiar/Comfortable with the tools we use: Humi, Lever, Pave, Notion, Groupsource, Deel, Dialogue, etc
• You have experience working across all aspects of the people function at a scaling organization

You will:

• Improve: Our processes and resources involved in the employee lifecycle
• Own: The day-to-day maintenance of our people-related activities
• Teach: Our people programming and offerings to our employees
• Learn: A LOT! There is so much opportunity to learn across all functions of People Operations and onwards

Within:

• 6 months you will: Be our go-to person for all people-related activities. You will be a true hive-mind and our employees will depend on you for support and information.
• 3 months you will: Have your first major win! You will identify a gap, propose a solution and implement your great work.
• 1 month you will: Become a Practice Better expert - you’ll know every single employee, how our platform works, and all the policies & practices currently in place.

Perks & Benefits:

• Health & Wellness Allowance: $750/year to support your health & wellness related goals and hobbies.
• Events & Free Lunches: We prioritize weekly team bonding and monthly company-wide social events with a lunch stipend. We pride ourselves on maintaining a culture where everyone feels engaged, inspired, and excited to come to work every day.
• Generous health benefits plan: Coverage starts from Day 1 and includes vision & dental.
• Learning & Development Allowance: $1000/year to explore a new skill, attend a conference, read some new books, etc.
• Home Office Allowance: $500/year to ensure your home office is set up for optimal comfort and productivity.
• Fully Remote: Work from the comfort of your own home with the choice to access our downtown Toronto office for a change of scenery.
• 20+ days of vacation: A generous and flexible PTO policy to ensure you take time to regularly unplug.
• Choose your device: Are you team windows or apple? You shouldn’t have to compromise, especially if you work more efficiently on a specific operating system. When you join us, you get to pick!

Practice Better is a respectful, caring, and inclusive workplace. We are committed to accessibility, diversity, and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the position. Applicants need to make their requirements known when contacted.

Practice Better is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, color, religion, sex, national origins, age, sexual orientation, disability, or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.