People Operations Coordinator, Retail - 4 Month Contract

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.

As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.

We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.

The Role:

Hi there! My name is Jenn Maciocia and I’m the Senior Manager, People at Mejuri, and I am hiring a People Operations Coordinator to join our incredible People team for a 4 month contract. I joined Mejuri nearly two years ago to lead our Retail Talent Acquisition team and have been lucky enough to see my career grow quickly in the short period of time thereafter. I now lead the People team supporting our Client-focused departments (Retail, Corporate Retail and CX) and feel incredibly fortunate to support our quickly scaling Retail business.

As the People Operations Coordinator (Retail), your strong organizational skills and passion for evolving processes will help us to answer compelling questions about our people by helping us continue to build out our strong data and systems foundation. Not only that, but you get the chance to meet and build relationships with incredible people from across our many locations and geographies. I can’t wait to meet you and see you shine in this role!.

What you'll do:

• Complete forms, verify documentation, and maintain digital files/records
• Prepare reports and statistics based on People data
• Assist with the preparation of the performance review and engagement survey processes
• Manage employee filing system and compliance-related documentation
• Accurately manage People data and information in a variety of areas including several systems (primarily ADP WorkForce Now, Lattice), as well as administer benefits, Slack groups, employee files, and new areas as they evolve
• Provide observations and suggestions to the People team on process improvements
• Consistently evolve your own methods of self management
• Performs other related duties as assigned
• Perform customer service functions by answering employee requests and questions
• Assist or prepare internal communications and correspondence as requested
• Onboard new hires (full-time, part-time, contract, and seasonal) into the business and its systems

KPI's:

• Client group SLAs (ie. email responses within 48 hours)
• Accuracy and timeliness of system/file/record updates

What you'll bring to the team:

• Excellent time management skills with a proven ability to meet deadlines
• Excellent organizational skills and attention to detail to handle large amounts of data
• Strong critical thinking skills to navigate new situations
• At least 1 year of related experience required
• Excellent interpersonal and customer service skills
• Foundational knowledge and understanding of Human Resources principles, practices, and procedures through education or entry-level experience
• Excellent verbal and written English communication skills
• Ability to function well in a high-paced and often-evolving culture

Things we consider an asset:

• Prior working experience in a Retail and/or Customer Service environment
• Postsecondary education in human resources or related field
• Working knowledge of French is not required, but would be an asset
• Experience with system data imports and reconciliation

Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.

Our values are:

FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly

RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes

CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions

EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example

JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable

HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment

CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress

DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated

Accommodation / Accessibility:

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.