People Operations Manager Jobs

Knix is a direct-to-consumer intimate apparel brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing companies in Canada and globally recognized as an innovator within the apparel space.

At Knix, we are building a world-class People Team. As a result, we’re looking for an organizational powerhouse who can manage various processes within the People Operations function. This exceptional leader will manage all facets of operations through the employee life cycle across our Canadian and US teams including onboarding, benefits, maintaining and updating the employee handbook and policies, HRIS implementation & management, leave management, health and safety, building out dashboards and reporting, executing the performance enablement process, delegating and managing employee queries and employee offboarding.

The People Operations Manager will partner with our exceptional Senior Business Partners and Payroll function to support our client groups. The People Operations Manager will report into the Director, People Operations and will manage a small and growing team of Coordinators and Specialists to ensure the People Ops side of the business is running smoothly.

About You:

• You have a people-first mindset with a focus on creating positive employee experiences and an inclusive culture for everyone.
• You can consult and build strong relationships with employees at all levels of the organization & use your expertise to influence key stakeholders.
• You are data-driven and an analytical advisor, able to build business cases that draw meaningful insights from quantitative data & qualitative feedback to make impactful implementations.
• You thrive in dynamic environments and can work with a sense of urgency & moving targets while providing results that meet the ever-changing needs of the business to support our people best.
• You are a coach and mentor who knows how to develop and motivate others to achieve results and develop them to the next step in their career.
• You have a growth mindset and are always learning about innovative trends and emerging technologies to ensure we provide continuous improvements as the organization scales.
• You are a strategic leader that understands business operations and has experience in program delivery to support building for scale across multiple regions.
• You are an innovator and collaborator who can work with cross-functional partners creating win-win situations with optimal results.

The Opportunity:

• Service-level mindset in regularly auditing and maintaining HR technology and systems; is a key driver of new tech implementations and provides KPI reporting to the People team Leaders.
• Retrieve and analyze HR metrics, maintaining the HR dashboard for decision-making.
• Accountable for the weekly People Newsletters in partnership with the entire People team. Support internal communications to provide greater transparency on all levels.
• Support our compensation, benefits and GRSP, base pay and bonus programs and our continuous performance management/feedback program.
• Manage all People Operations functions, such as onboarding/offboarding, benefit & compensation administration, visa-related requests, payroll support, and leave of absence management, for employee groups across Canada & the US.
• Co-Chair of the health & safety program for Knix ensuring a safe place to work for our HQ office, retail stores, and remote environment.
• Partner with our finance team on payroll queries, processes and information flow related to payroll.
• Own the administration of group benefits, providing information and support to employees as required.
• Own and manage digital tools and HRIS platforms (e.g. HRIS, performance, time & attendance), including the PEO for our US population; ensuring data accuracy and process improvement. Accountable for executing and maintaining our Leave management program, including parental leaves.
• Enhance and manage our onboarding experience for new employees for all departments; manage the offboarding of employees.
• Lead a team of 1-2 People Ops Coordinators/Specialists and ensure you provide coaching, guidance and development for their career goals in the People space.
• Collaborate regularly with the Senior People Ops Business Partner to assist in projects.
• Research and develop company policies and SOPs for our HQ and retail teams as we scale to support business needs in partnership with the Senior Business Partner and Director of People Operations.

Qualifications:

• You have experience working in a scaling organizational environment with demonstrated understanding & implementation of emerging technologies and trends.
• Strong analytical skills with an ability to manage and analyze data from multiple sources to provide recommendations & create best practices.
• Working knowledge of contract law pertaining to building and interpreting employment contracts, as well as experience in benefits administration & interpretation of group policy.
• Ability to handle sensitive and confidential matters with professionalism, empathy and a high degree of discretion.
• Knowledge of Canadian Labor laws: policies, procedures, compliance and practices related to Workplace Health and Safety, Employment Standards Act, etc.; additional knowledge of US, California labor & employment laws would be an asset.
• You are a collaborative team player with critical thinking and problem-solving skills and a people-first perspective.
• Ability to work in a fast-paced, high-growth, and ever-changing environment; you can exercise good judgment while managing ambiguity.
• Effective written and verbal communication skills, influencing and collaborating with leaders at all levels of the organization.
• A minimum of 3-5 years of progressive HR experience, with at least three years at the Generalist or Manager level.
• Demonstrated knowledge of organizational structures, aligning HR strategy to business objectives, and understanding how to improve employee experience through employee lifecycle management.

Working Environment

Please note Knix has a hybrid work environment, with the requirement to be in our Downtown Toronto office at least 2+ days a week. Building strong relationships and collaborating internally is important to us!

How we Hire

Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.