Operations Support Administrator- En

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

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Job Level

NV-04

This position is within a division of the Desjardins Group called Collabria.

Collabria Financial is a Canadian credit card issuer offering customized card programs for Canadian credit unions, serving their consumer and commercial members. Collabria is a payment solutions provider created expressly to help credit unions gain the benefits of increased operational control and improved member relationships.

At its core, what sets Collabria apart is its foundation in partnership, collaboration, and responsiveness.

As an operations support administrator, you provide administrative and operational support to the organization. You strive to maximize operational productivity. This may include working in one or more sub-specialties, such as data entry, data processing, and verification of database data integrity.

You perform administrative and follow-up tasks to support your unit’s day-to-day operations and help it meet operational objectives and carry out initiatives in accordance with the detailed directives in place. The ability to drive results is therefore essential.

You help process information and solve simple, everyday issues, tailoring your approach as needed. You respond to administrative and operational questions.

General Information on the Position

Main Responsibilities

• Help prepare documentation with recommendations for appropriate handling
• Perform administrative tasks, including manipulation of data, data entry and modification
• Process manual changes received by mail or email through ticketing system
• Act as a resource person for administrative and operational matters.
• Service client/member accounts such as building member accounts; posting payments; making adjustments, investigations as required

Other Working Conditions

• Number of jobs available: 1
• The work arrangement for the position is hybrid work

Qualifications

• A minimum of two years of relevant experience
• Credit union experience (an asset)
• Trade school diploma in a related field

Please note that other combinations of qualifications and relevant experience may be considered.

Specific knowledge

• Advanced knowledge in MS Outlook and Excel
• Strong knowledge of computers and typing

Desjardins Cross-sector Skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Situational adaptability

Work Location

110 9 Ave SW Suite # 450

Trade Union

Non Syndiqué

Unposting Date

2023-07-10

Job Family

Administration (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.