Operations Manager - Toronto

Come join the Hillman Group!

Hillman is an industry leader in builder solutions, committed to building stronger partnerships with the customers we serve. We engineer and deliver 112,000 products to the nation's top home improvement retailers equipping pros and project tacklers nationwide. At Hillman our spirit runs deep. Every person across every function is empowered to influence the company—bringing forth new ideas and finding better ways to do old things that’s why we are seeking individuals who want to join a great team.

Summary

The Operations Manager is responsible for the strategic direction and leadership of staff administration, KPI tracking and execution of all warehouse and distribution activities. This role is to effectively and efficiently manage the development and directions of the operational team to drive the growth of revenue, technical productivity and promote high quality customer satisfaction while building relationships and ensuring the integration of strategic plans with company operations.

Duties & Responsibilities

· Responsible for the overall Health & Safety and well-being of the team members and enforcement of all Health & Safety practices. Contribute actively within the JHSC.

· Responsible for budgeting and meeting financial targets

· Responsible for developing strategies and executing to meet customer expectations and P&L targets

· Ensure cadence of communication flow at all levels in the facility and throughout the organization

· Monitor shift/departmental performance against goals to ensure that progress is being made, and that corrective action is taken where necessary.

· Meet regularly with department leads/business unit leaders; facilitate resolution of issues/problems between business units and/or departments.

· Responsible for appropriate staff levels to meet requirements of the department.

· Partner with HR regarding employee relation issues.

· Communicate and enforce policies, procedures to meet the goals of the shift/department.

· Work towards meeting department financial goals.

· Report on the daily, monthly, and annual department's key performance indicators.

· Develop and implement strategies around continuous improvement of the department.

· High level of integrity, confidentiality, and accountability.

Performs other tasks as assigned by management.

Qualifications

· Post-Secondary diploma or degree in a technical field preferred.

· 5-7 or more years previous management experience in a busy distribution environment with proven leadership abilities.

· Knowledge of WMS, E1 systems, Microsoft Office products (Excel, Word, and Outlook)

· Strong written and verbal skills to communicate with all levels of the organization.

· Excellent analytical and problem-solving skills. Flexible and adaptable to a changing environment.

#BuiltHillmanStrong

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

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