Operations Business Analyst Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

At Home

The Insurance Operations teams are impacted by many projects every year, many with the goal of moving us forward along our journey to be a digital leader with superior customer service. The Operations Business Enablement team is looking for a Business Analyst to support projects in our Distributor Services (Commissions & Compensation) team. Our job is to make it easier for our Operations partners to do their jobs. If you are motivated, collaborative and thrive in a project environment, we need you!

What role will I play?

As a Business Analyst, you will work closely with a team of analysts, trainers, and business partners to deliver projects, with strong focus on business readiness. Your contributions will ensure our business teams are able to embrace project deliverables without negatively impacting their productivity.

You possess an excellent balance of analytical, communication, and process design skills. You are comfortable asking questions and challenging others to ensure we understand the details, and how they will impact Distributor Services. You know how to build successful relationships with your coworkers and mesh naturally in an environment with geographically and culturally diverse cross-functional teams.

As Business Analyst, You Will Be Responsible For

• Using your analytical and critical thinking skills to ask questions, understand our business drivers and needs, and bring order and precision via detailed business requirements.
• Preparing our business partners for changes that are introduced and articulating what it will mean for them specifically.
• Influencing your teammates with your positive attitude and passion for your role!
• Using your strong communication skills to collaborate with working groups and document business needs.
• Capitalizing on your ability to build and foster positive, effective relationships to strengthen your partnership with key stakeholders.
• Understanding the business impacts of projects. There will be heavy focus on determining the impacts to our business processes and building new or revised processes to enable our business partners to deliver seamlessly after project launch.

What We Are Looking For

• Excellent verbal & written communication skills, with ability to adjust for different audiences
• Proficiency with Microsoft Office products is required. Power Point, Confluence, and JIRA experience would be an asset.
• Experience with process mapping and/or process design
• Ability to foster positive relationships and effectively lead various sized groups to attain collaborative and innovative solutions
• 2 or more years of relevant work experience in business analysis. Experience in Financial Services, especially commissions & compensation would be an asset.
• Strong organizational and problem-solving skills while working in a face-paced environment with changing priorities
• Adaptable and great aptitude for change; reprioritize conflicting workloads and deliverables
• Bachelor’s degree in relevant field, will be considered as an asset

Are you right for the job?

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.
• You thrive in teams and enjoy getting things done together.
• You think big, with curiosity to discover ways to improve business outcomes.
• You do what is right, work with integrity and speak up.
• You obsess about customers, listen, engage and act for their benefit.
• You don’t like to sit idle, and enjoy working in fast-paced environments – you tend to gravitate to roles where every day can present something new
• You are accountable – you make it happen, you own it, and you find solutions.
• You take ownership and help build solutions, focusing on what matters.

Our commitment to you

• Delivering the promise of Diversity, Equity and Inclusion- We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship- We build a business that benefits all stakeholders and has a positive social and environmental impact.
• Boundless opportunity- We create opportunities to learn and grow at every stage of your career.
• Values-first culture- We lead with our Values every day and bring them to life together.
• Continuous innovation- We invite you to help redefine the future of financial services.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

CAN, Ontario - Full Time Remote

Salary range is expected to be between

$55,125.00 CAD - $91,875.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.