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Business Intelligence Senior Analyst
Company | Manulife |
Address | Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Insurance |
Expires | 2023-07-23 |
Posted at | 10 months ago |
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
- Support internal partners by providing analysis and contextualization to what gathered intelligence means
- Own production monthly business reporting that elevates storytelling and sharing of insights. Prepare balanced scorecard that analyzes historical trends vs forecast vs target with partnership from business on commentary
- Accountable for analysis of customer data (tNPS score, verbatims, operational metrics) to provide monthly insights and partner with business on strategic actions and impact
- Participate in Inner/Outer Loops to share thematic feedback from customers and drive out significant actions to enhance customer experience
- Support process optimization initiatives by supplying impact assessment (baseline metrics and measuring impact)
- Produce data for planning meetings to share potential downstream/upstream impacts of changes
- Be responsible for the relationshipcollaboratorsss stakeholders (Operations, Marketing, Data Office, Process Optimization. This role will be an extension of the business partner teams for their line of business
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
- You take ownership and build solutions, focusing on what matters.
- You obsess about customers, listen, engage and act for their benefit.
- You do what is right, work with integrity and speak up.
- Highly collaborative work ethic with a desire to proactively work with others within the organization to accomplish organizational goals
- Ability to explain technical concepts to the business and management. Proven ability to work with both technical and non-technical resources
- Preferably has an exposure or has used Power BI
- Working experience in Advanced Excel spreadsheet
- Degree in finance, business administration, math, statistics, economics and other quantitative discipline with strong business and finance background
- Inquisitive with a natural curiosity to effectively problem solve
- Confidence with manipulating large datasets to turn raw data into practical insights
- Ability to handle multiple priorities and pivot to the most urgent ones in an environment of constantly evolving priorities
- Professional development and leadership opportunities.
- A focus on growing your career path with us.
- A competitive salary and benefits packages.
- Flexible work policies and strong work-life balance.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- Values-first culture We lead with our Values every day and bring them to life together.
- Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.
- Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
- Continuous innovation We invite you to help redefine the future of financial services.
- Boundless opportunity We create opportunities to learn and grow at every stage of your career.
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