Business Intelligence Senior Analyst

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid

The opportunity
The Data & Insights team within Canada Operations is recruiting for a Business Intelligence Senior Analyst to support the evolving needs of business intelligence and data-driven decision making. This team is accountable for providing practical business insights by contextualizing operational data.
The Business Intelligence Senior Analyst will be accountable for developing reporting solutions and collaborating with business partners to become the data domain subject matter expert in this space. They will act as a business line lead providing data and insights to our Canada Operations business partner and work together to draft the business story.
Responsibilities
The Business Intelligence Senior Analyst role will sit in the center, collaborating with the Director of Data & Insights, Planning & Execution, and act as a business line lead for all significant cross-departmental projects -- collaborating across operations, customer experience and process improvement partners.
The incumbent will become a data domain expert on their line of business by expanding their business insight through partnership with their collaborators.
Business Review

• Support internal partners by providing analysis and contextualization to what gathered intelligence means
• Own production monthly business reporting that elevates storytelling and sharing of insights. Prepare balanced scorecard that analyzes historical trends vs forecast vs target with partnership from business on commentary

Customer Experience (tNPS)

• Accountable for analysis of customer data (tNPS score, verbatims, operational metrics) to provide monthly insights and partner with business on strategic actions and impact
• Participate in Inner/Outer Loops to share thematic feedback from customers and drive out significant actions to enhance customer experience

Process Optimization

• Support process optimization initiatives by supplying impact assessment (baseline metrics and measuring impact)
• Produce data for planning meetings to share potential downstream/upstream impacts of changes

Relationship Ownership

• Be responsible for the relationshipcollaboratorsss stakeholders (Operations, Marketing, Data Office, Process Optimization. This role will be an extension of the business partner teams for their line of business

What motivates you?

• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.
• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

What We Are Looking For

• Ability to explain technical concepts to the business and management. Proven ability to work with both technical and non-technical resources
• Highly collaborative work ethic with a desire to proactively work with others within the organization to accomplish organizational goals
• Preferably has an exposure or has used Power BI
• Ability to handle multiple priorities and pivot to the most urgent ones in an environment of constantly evolving priorities
• Working experience in Advanced Excel spreadsheet
• Inquisitive with a natural curiosity to effectively problem solve
• Degree in finance, business administration, math, statistics, economics and other quantitative discipline with strong business and finance background
• Confidence with manipulating large datasets to turn raw data into practical insights

What can we offer you?

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• A competitive salary and benefits packages.
• Professional development and leadership opportunities.

Our commitment to you

• Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
• Boundless opportunity We create opportunities to learn and grow at every stage of your career.
• Values-first culture We lead with our Values every day and bring them to life together.
• Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.
• Continuous innovation We invite you to help redefine the future of financial services.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.
About John Hancock And Manulife
John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.
One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Waterloo, Ontario
Salary range is expected to be between
$65,775.00 CAD - $109,625.00 CAD
If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.