Supervisor, Commercial Operations Jobs

Do you want to join a great team where you can make a difference?

Are you passionate about providing excellent customer service?

Are you a people person who enjoys building long-lasting relationships with insurance carriers, industry leaders and your colleagues?

Do you have great leadership skills to support a dynamic fast-paced team?

If your answer is yes, check out this Supervisor, Commercial Operations position in

our Commercial Insurance department at Cowan Insurance Group may be perfect for you!

What’s the ask?

Reporting to the Director, Commercial Operations, the Supervisor, Commercial Operations, is responsible for the day-to-day commercial operations to provide excellent customer service to our clients. The Supervisor will manage and support the Commercial Account Assistant team. The Supervisor will also be responsible for aggregated audit results and execution of key projects.

Key Responsibilities

• Ensure ongoing support is provided to Commercial Account Representatives in a consistent manner across commercial operations. This includes coordinating vacation/backup scheduling to maintain support
• Work closely with Director of Commercial Operations and Trainers to ensure defined processes are being executed by appropriate Commercial staff
• Hold regular team meetings to communicate results, discuss current issues within department, process changes
• Mentor staff to ensure proper training is provided to staff as required
• Monitor workload including, follow-ups, backlog and recommend re-assignment as needed
• Execute procedure audits regularly and arrange appropriate training for individuals as deficiencies are identified
• Accountable for supervision of Commercial Account Assistants across all branch locations
• Manage monthly reports for the Commercial department including expiry lists, exclusion reports, open binder bill reports, production report, NAICS report
• Ensure all company policies, department procedures are adhered to

What does it take?

• Computer skills required – Word, Excel, PowerPoint, EPIC/Policy Works would be an asset
• CAIB or CIP designation (or working towards designation) would be an asset
• Excellent organizational and interpersonal skills
• Strong communication skills
• Minimum of 5 years insurance experience, commercial insurance would be an asset
• RIBO License is required or ability to obtain RIBO
• Strong leader with the demonstrated ability to execute on important initiatives and consistently meet or exceed performance expectations
• Previous experience managing people would be an asset
• Self-starter with ability to multi-task and adjust priorities regularly
• This position is subject to appropriate background checks that may include credential, employment, credit, criminal and reference checks.
• Team player and collaborative

Who we are

Canadian-owned and operated, Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. With over 500 employees operating out of 8 locations across Canada, we’re proud to have been named one of Canada’s Best Managed Companies since 2012.

We partner with leading national and international insurance companies to:

• Deliver insurance and risk management solutions to businesses, organizations and individuals
• Advise on and create retirement, group benefits, disability management and international benefits programs for employee groups.

We also offer wealth and asset management as well as financial and succession planning services to individuals, and specialize in property, casualty and credit insurance.

What sets us apart?

Be in good company

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

Benefits and perks

• Community involvement
• Competitive salary
• Participate in our comprehensive benefits plan on day one — no waiting period
• Company-paid training and development courses
• Company-matched Retirement Savings Plan

Are you interested?

Send your cover letter and resume and share your unique story with us.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

We are an Equal Opportunity Employer. Employee candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, sexual orientation, handicaps (physical or mental), age, marital status, family status, or the receipt of public assistance or record of offences.