Operations Supervisor Jobs

Our Barrie Transit team is seeking a full-time Operations Supervisor.Reporting to the Operations Manager, the Operations Supervisor provides support to the overall business but more specifically is a key member of the operationsteam, overseeing and managing the daily maintenance activities of the operations staff to ensure to ensure safe, clean, reliable vehicles, facilities and equipment in compliance with contractual, Company and regulatory standards.
Key Responsibilities & Accountabilities
The following is not intended to be a comprehensive list of the essential functions of the Operations Supervisor position, but rather a general description of some of the requirements necessary to carry out the duties and responsibilities of this position. The Operations Supervisor must be able to perform the following tasks, among others:

• Responds to and investigates all incidents according to Company policy and procedures, in compliance with Provincial regulations
• Ensures that all Transit Operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications
• Coordinates with maintenance staff by assisting with vehicle change outs that occur in the field minimizing service disruption and inconvenience to passengers
• Reviews control centre performance monitors and adjusts services to ensure on-time performance
• Monitors street operations for on-time performance, schedule and route adherence
• Ensures that operation is in compliance with both client and company policies and procedures
• Assigns open work and overtime to Transit Operators and develops the daily operating board
• Prepares required operating reports for client and management staff
• Assists operators with service or customer issues
• Represents Company in grievance procedure
• Ensures all vehicles are kept reasonably clean, inside and out by regular inspections
• Coordinates emergency communications in the event of service disruption
• Manages Transit Operator attendance and absenteeism
• Identifies and communicates via 2-way radio or other communication device, potential rerouting required as a result of traffic, construction or accident situations
• Prepares, verifies, and reviews staff schedules and work records for payroll purposes
• Communicates clearly each staff member’s roles and responsibilities and provides support to help staff accomplish assigned objectives
• Provides direct daily supervision of the Transit Operators
• Determines whether to discipline and applies discipline, including suspensions and terminations, according to company policy and in compliance with collective agreements
• Monitors workforce level and identifies driver shortages
• Maintains a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
• Works flexible hours and on weekends as required
• Assists in the recruitment, selection and training of new operator
• Respects and maintains the confidentiality of all employee records, business records, client and customer information, data and other information not otherwise available to the public
• Liaises with relevant personnel regarding booking and scheduling issues
• All other duties as assigned
• Ensures adherence to the preventive maintenance schedules for all vehicles in the fleet as outlined by company and client requirements
• Maintains clear and accurate records of individual job performance issues
• Conducts site checks and road observations according to client and local policy while documenting findings accordingly and provide necessary reports to Operations or Safety Manager as directed
• Controls on-time performance of routes and ensures each route is covered daily; reviews driver performance multiple times per day utilizing specific reports
• Conducts gate checks at pull-out or pull-in times ensuring on-time service and proper completion of necessary paperwork including manifests and pre- and post-trip inspections
• Demonstrates regular and consistent attendance and punctuality in compliance with the company attendance policy
• Participates in and advises management regarding labour relations strategies and relationships
• Identifies, selects, trains, coaches and manages the performance of Transit Operators
• Ensures all safety regulations are being observed and all training methods are adequate and effective

Qualifications

• Minimum 3 years of driving experience with an acceptable driving record.
• Experience supervising/managing in a unionized environment
• Minimum of three (3) years’ supervisory experience in the transportation industry. Supervisory experience of a unionized work group in a different industry may be considered at the Company’s discretion
• A valid B or C Ontario Driver’s License, with Z (Airbrakes) endorsement
• Be able to pass and maintain a clear Criminal Background Check
• Experience utilizing Trapeze software preferred

Knowledge, Skills, & Abilities

• Highly organized with the ability to handle multiple projects simultaneously while exceeding established goals and objectives
• Work independently and objectively
• Effectively delegate tasks and provide appropriate supervision and follow up to department staff
• Knowledge of quality control methods and file maintenance procedures
• Strong leadership skills with the ability to set clear expectations, coach, develop and motivate staff
• Good working knowledge of applicable legislation
• Strong organizational and analytical skills
• Hold the respect and confidence of all employees
• Demonstrated ability to manage with a “Safety First” attitude
• Knowledge of client and service performance requirements
• Ability to:
• Proficient in Microsoft Office software
• Working knowledge of diesel engine repair, automotive electrical and air conditioning repair
• Strong written and verbal communication skills
• Analytical with a strong attention to detail

About MVT:MVT Canadian Bus, Inc. proudly operates the conventional and specialized transit service for the City of Barrie from a brand new $22M state-of-the-art facility as part of a 20-year operating contract. The team at MVT is committed to being a company that makes a difference in people's lives by inspiring our employees, treating our customers as part of the family, and making our communities even better places to live.