Operations Assistant Jobs

About My Studio

Hello I’m Ivy and I established Ivycdraws in 2017 with the goal to create one of a kind, fun and relatable goods to celebrate all the beautiful moments in life. Ivycdraws is an artist run small business, and we sell our goods with a variety of local retailers, international stockists and online on our website. I am a big believer in working amongst friends and nurturing a welcoming and supportive environment where everyone feels valued. If you love working in a homey environment and you’re excited about the local creators scene then this could be a great job for you!

Operations Assistant

I am looking for an operations assistant to join my home studio in Richmond, BC, who would love to stay for the long haul! I have big dreams, with endless ideas that I’m hoping to bring to life and I need a reliable assistant along for this journey. This position brings a lot of joy to our customers through order fulfillment, online and in person customer service and performing administrative tasks that keep all the good times coming. As part of a small team it is important for my ideal candidate to have a friendly personality, who is capable of working independently, is able to self-regulate and is motivated to grow and improve.

Responsibilities

• Packaging products for e-commerce and retail
• Provide support for occasional in-person pop up shops and events when needed
• Administrative tasks such as keeping track of inventory and performing data entry using spreadsheets
• Keeping an organized workspace
• Performing inventory restocks at various retail locations (i.e. Shop Makers Gastown once a month)
• Performing product quality check
• Processing returns and exchanges
• Assisting in product production when needed, such as printing images, cropping prints and putting stickers into a cricut machine.
• Facilitating product repairs and managing custom orders
• Packing and fulfilling online orders
• Communicating with customers and retailers through email
• Keeping track of and restocking office supplies

This position is:

• Part time permanent
• Paid hourly starting at $16.75
• Up to 29/hrs per week
• 3-5 Days per week,
• Weekdays with weekend availabilities. Candidates must be able to work 2 days of the weekend per month
• In-person - at my Richmond studio, and occasionally at pop-ups and events.

Benefits:

• Casual dress
• Flexible schedule
• Store discount
• Paid vacation time and paid breaks

Requirements:

• Drivers license
• Minimum 1 year of customer service experience
• Fully vaccinated for COVID-19

Skills:

• Is a go-getter who makes things happen!
• Previous experience working with a small business is an asset
• Experience working with Adobe Creative Suite is an asset
• Experience with Notion is an asset
• Experience with Google Sheets or Excel is an asset
• Organizational skills is a strong asset

What we are looking for in our ideal candidate:

• Excellent communication skills and isn’t afraid to ask questions!
• A growth mindset, eager to take on a role that will evolve in the next 1-2 years
• A team player mentality - positive and flexible when changes arise
• Is respectful towards my home and family
• Positive attitude, willing to learn and tackle new challenges
• Desire to work in a small business environment
• Commitment to use resources/tools provided to effectively solve problems
• Passion and knack for creating exceptional customer experiences
• Is reliable and punctual
• Ability to work independently with accountability and attention to detail
• Dog friendly

If you’re interested in applying please fill out this google form below! I look forward to learning more about you:

https://forms.gle/VHZZdGuQpChs57Cw9