Operations Analyst Jobs

Enercare is one of North America's leading home and commercial services and energy solutions companies. As a proudly Canadian-owned organization, we are committed to providing the best services, solutions, and advice to make our customers' homes as comfortable as possible. Our focus is on putting people first through listening to our customers, continuous improvement, and creating a destination for career development.

We offer comprehensive benefits, a DC Pension Plan, and a savings match plan. If you are passionate about joining an organization committed to delivering 5-Star Customer Service, we would love to hear from you.

Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work!

Summary:

This position is responsible for executing tasks that will support various Operations internal and external groups. The successful candidate’s primary responsibilities will include: conducting various functions such as processing transactions, files and batches related to payments, billing and rate management as well as researching and resolving exceptions in these key areas.

The Operations Analyst will also play a key role in contributing towards Enercare's success by meeting business objectives, improving the performance of internal operations, ensuring customer satisfaction and continuous improvement of operating practices and procedures to reduce risk and increase operational effectiveness.

Accountabilities:

• Demonstrates a commitment to process improvement while provides recommendations and driving change
• File Transfer Management between internal and external vendors
• Resolve exceptions by identifying root cause, implementing solutions and fixing customer accounts
• Periodic letter mailing supporting various internal and external groups; Prepare, validate and execute any bill messaging or inserts required in regular or emergency situations
• Conduct account research and support for Billing & Collections, which includes research in various systems and requests from various functions across the organization
• Prepare, validate and execute Batch processing files, Payment and Rate Change processes
• Managing and resolving payments within the suspense account
• Any other duties required to maintain service levels
• Supporting other departments to achieve production service levels and any on-going project objectives
• Foster and develop the capability to be a ‘Super User’ for internal systems while cultivating a position as a Subject Matter Expert within various Enercare systems
• Maintaining documentation of internal processes to ensure processes are up to date

Qualifications:

• Flexibility to adapt to changing priorities
• Superior working knowledge of Microsoft Applications such as Excel and Access
• Excellent written and oral communications skills
• Strong organizational and time-management skills
• Ability to prioritize deliverables and work with various people in all levels including customers to achieve personal and team objectives
• Strong ability to multi-task and work under tight timelines
• Minimum three years of experience in an operational environment, process improvement, financial analysis or other roles that focus on root cause analysis, development and implementation of controls and procedures
• Ability to understand financial impacts and back-end banking environments
• Ability to quickly form relationships and interact effectively in a complex environment
• BBA or equivalent post-secondary education
• Self-starter with strong interpersonal and conflict resolution skills
• Extensive experience handling multiple billing systems and exceptions management
• Strong desire to understand operations and root causes of issues