Bilingual Fraud Detection Analyst - Flexiti (Remote)

About Us

Flexiti is one of Canada’s fastest growing fintech lenders. We aim to make our customers’ lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard®, which they can use online or in-store to make multiple purchases, within their credit limit, without needing to reapply.

At Flexiti, we work hard, we love what we do, and we have some fun along the way! If you are looking for an energizing and innovative work environment with great people and big ideas, we’d love to have you join us!

To learn more about Flexiti, please visit www.flexiti.com

Growth At Our Company

"I started with Curo under the Flexiti banner as a Team Lead in February of 2022. I very quickly learned this is a world class company who values its employees and gives every opportunity to advance if you have the desire. The management and SR Management levels stay engaged, actively seek, value opinions and suggestions from the front line. In March of 2023 I applied for the Manager -Operational Readiness position and joined the Head Office Team."

~ Alisha W – Manager – Operational Readiness

“I started as a Customer Service Representative for Cash Money Head Office in 2016. I was working under Internet Lending and then cross trained between Opt+ MasterCard and LendDirect. In 2017, I was promoted to LendDirect Team Lead and then shortly after in 2018, I was promoted to Supervisor for LendDirect. CURO Financial acquired Flexiti Financial in 2021 and that is when I applied, interviewed, and hired to be their Credit Supervisor!”

~ Asad Hussain, Flexiti Credit Supervisor – Canada

Flexiti is looking for a Bilingual (French / English) Fraud Detection Analyst to assist our clients with their Fraud related inquiries. Reporting into the Supervisor, Fraud Operations, and working with a team of Fraud Detection Analysts, you will be responsible for meeting or exceeding customer expectations for quality and performance. As a subject-matter-expert in fraud detection, you will be responsible to complete a variety of fraud detection activities while handling inbound calls from customers and merchants, and working various queues and to determine potential fraud risk. You will work at creating a positive team atmosphere.

Our hours of operation: Monday to Sunday, 9:00am – 12:30am (midnight). Shifts will rotate within these hours of operation.

This remote position is starting Monday July 31, 2023.

What You Will Be Doing

• Provide professional, responsive customer service to merchants and customers.
• Assist customers in addressing their immediate security needs. This entails reviewing credit applications suspected of fraud, using a variety of techniques and tools to authenticate clients and IDs, managing cheque-holds and assisting victims of fraud.
• Stay vigilant for fraud during these duties and deploy tailored solutions to detect fraud and prevent fraud losses
• Deliver measurable and sustainable results by contributing to continuous improvement initiatives.
• Participate in calibration sessions that provide insight into trends, emerging risks and opportunities to mitigate fraud.
• Manage fraud and security-related escalations from customers and merchants. Making outbound follow-up calls or sending email as required.
• Maintaining established standards and targets and adhering to all applicable policies, procedures and guidelines.

Why You Would Love To Work Here

• We provide all the computer equipment for you to perform your job and set-up support.
• Using an online booking system, our team members are still able to use the Toronto office and local branches to meet and collaborate.
• The opportunity to be a part of an award-winning, fast-growing company which was ranked among Canada’s Top Growing Companies for the fourth year in a row in 2022!
• Full benefits eligibility on DAY 1. Includes employer paid health and dental coverage.
• We’ve reduced our physical corporate office footprint, reflecting our commitment to be remote/hybrid first.
• Our innovative culture promotes on-going learning opportunities with training and mentorship.
• Paid, best-in-class, trainer-lead, remote training beginning on your first day.
• A comprehensive Total Rewards Program including potential bonus incentives, competitive compensation, and a company Group RRSP program.
• Optional Employee Advances which are processed through the KOHO Financial Instant Pay service. (Ask us more about this!)

What You Should Have

• Prior customer service experience and the ability to understand and react to customer needs.
• Ability to work effectively in a team as well as with minimal supervision.
• 2-3 years’ experience in a back-office contact environment managing credit card or financial services.
• Experience in managing/navigating multiple applications to quickly review client profiles to identify areas of potential risk and make quick decisions to take appropriate actions.
• Excellent negotiation skills, and experience dealing with difficult customers in an efficient and effective manner.
• Bilingual (French and English) is required.
• This is shift based environment and will require full flexibility.
• Experience in fraud monitoring, fraud detection, or fraud investigations would be a strong asset.
• Maintaining detailed understanding of product, services and process.
• Flexibility to work in a fast-paced, changing environment with tight deadlines.
• Demonstrated good judgement and fraud acumen.
• Proven ability to interpret and communicate moderate to complex data.
• Demonstrated active listening, questioning and negotiations skills.
• Fraud Investigation related certification an asset.
• Demonstrate knowledge of credit card processes and a solid understanding of credit card fraud.

Key Words: Customer Service, Call Center, Fraud, Financial Services, Retail, Credit Cards, Bank Teller, French

Flexiti embraces diversity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, disability, age, marital status, or family status. If you require disability-related accommodation during the application or interview process, simply let us know and we’ll work with you to ensure you have a positive experience.

NOTICE: Please upload your resume in .pdf or .doc format.