Bilingual Fraud Investigator Jobs

Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.

Knowledge of risk and regulatory requirements as they apply to financial crimes is an asset.

Credit Card experience – Preferred

Broader work or accountabilities may be assigned as needed.

Knowledge of banking products, services, processes, and organization is an asset.

Verbal & written communication skills - Good.

Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.

Knowledge of risk and regulatory requirements as they apply to financial crimes is an asset.

Banking and/or Credit Card experience – Required

Broader work or accountabilities may be assigned as needed.

Knowledge of banking products, services, processes, and organization is an asset.

Verbal & written communication skills - Good.

Become familiar with and utilize Enterprise Risk Management tools (i.e., SAP) to obtain data in support of investigations.

Provide fraud awareness presentations throughout the Company to varying job specialties and levels of management.

Provide on-the-job training and mentoring to less experienced staff.

Work independently yet effectively within a team of experienced professionals.

Hold a bachelor's and/or master's degree in Accounting, Finance, Human Resources, Law, Criminology, Compliance, Computer Science, or a related field.

Have at least one professional certification such as CFE, PCI, CCEP, CIA, or CPA.

Gain skills, knowledge, and experience that will benefit in your future.

Work with Loss Prevention Management on investigations.

Have other opportunities to learn and expand knowledge.

Make our guests happy by delivering amazing experiences and helping them create lifelong memories.

Individuals enrolled in a post-secondary Forensic Accounting/Computer Security program or equivalent experience.

Prior experience with unencrypted data (an asset).

Specialized knowledge from education and/or business experience.

Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.

Knowledge of risk and regulatory requirements as they apply to financial crimes is an asset.

Analyzes and assesses incidents or cases that may be complex and require knowledge on several different product lines.

Broader work or accountabilities may be assigned as needed.

Knowledge of banking products, services, processes, and organization is an asset.

Become familiar with and utilize Enterprise Risk Management tools (i.e., SAP) to obtain data in support of investigations.

Provide fraud awareness presentations throughout the Company to varying job specialties and levels of management.

Provide on-the-job training and mentoring to less experienced staff.

Work independently yet effectively within a team of experienced professionals.

Hold a bachelor's and/or master's degree in Accounting, Finance, Human Resources, Law, Criminology, Compliance, Computer Science, or a related field.

Have at least one professional certification such as CFE, PCI, CCEP, CIA, or CPA.

Expérience dans un rôle de service clientèle, dans lequel vous avez offert diverses solutions en fonction des besoins

Expérience dans un centre d’appels ou dans un cadre dynamique dans le secteur des finances ou des services

Engage with RBC clients through various communication channels to deliver an outstanding client experience helping protect our clients

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

Proven interpersonal, communication and problem resolution skills

Desire to build exceptional client experiences and is passionate and curious to help clients meet their needs and solve their concerns

Engage with RBC clients through various communication channels to deliver an outstanding client experience helping protect our clients

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

Proven interpersonal, communication and problem resolution skills

Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns

Past experience in a customer service role where you provided a variety of needs based solutions

Experience working in a team and metrics-based performance environment

Excellent negotiation skills, and experience dealing with difficult customers in an efficient and effective manner.

Manage fraud and security-related escalations from customers and merchants. Making outbound follow-up calls or sending email as required.

Full benefits eligibility on DAY 1. Includes employer paid health and dental coverage.

Paid, best-in-class, trainer-lead, remote training beginning on your first day.

We’ve reduced our physical corporate office footprint, reflecting our commitment to be remote/hybrid first.

2-3 years’ experience in a back-office contact environment managing credit card or financial services.

Excellent negotiation skills, and experience dealing with difficult customers in an efficient and effective manner.

Manage fraud and security-related escalations from customers and merchants. Making outbound follow-up calls or sending email as required.

Full benefits eligibility on DAY 1. Includes employer paid health and dental coverage.

Paid, best-in-class, trainer-lead, remote training beginning on your first day.

We’ve reduced our physical corporate office footprint, reflecting our commitment to be remote/hybrid first.

2-3 years’ experience in a back-office contact environment managing credit card or financial services.

 Expérience dans un rôle de service clientèle, dans lequel vous avez offert diverses solutions en fonction des besoins

 Expérience dans un centre d’appels ou dans un cadre dynamique dans le secteur des finances ou des services

Engage with RBC clients through various communication channels to deliver an outstanding client experience helping protect our clients

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

Proven interpersonal, communication and problem resolution skills

Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns

Utilizes active listening skills and effective probing questions to deliver an outstanding client experience wherever possible

Strong verbal and written communication skills

Demonstrated analytical and organizational skills

Previous experience in a customer service environment

Previous experience working with fraud operations or financial crime teams is an asset

Financial crime or fraud certifications/accreditations are an asset

Engage with RBC clients through various communication channels to deliver an outstanding client experience helping protect our clients

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

Proven interpersonal, communication and problem resolution skills

Desire to build exceptional client experiences and is passionate and curious to help clients meet their needs and solve their concerns

Past experience in a customer service role where you provided a variety of needs-based solutions

Experience working in a team and metrics-based performance environment

Become familiar with and utilize Enterprise Risk Management tools (i.e., SAP) to obtain data in support of investigations.

Provide fraud awareness presentations throughout the Company to varying job specialties and levels of management.

Provide on-the-job training and mentoring to less experienced staff.

Work independently yet effectively within a team of experienced professionals.

Hold a bachelor's and/or master's degree in Accounting, Finance, Human Resources, Law, Criminology, Compliance, Computer Science, or a related field.

Have at least one professional certification such as CFE, PCI, CCEP, CIA, or CPA.

Communication to Managers and Director, fraud trends, issues, significant control weaknesses or deficiencies identified during investigations.

A minimum of 3 years fraud analytics and/or medical fraud adjudication experience

Effective and strong written and oral communication skills

Good research, organizational and analytical skills

Ability to lead by example through provision of knowledge, cooperation and teamwork.

Skills in Microsoft Office computer applications

Sense of Urgency and Change Management - embraces and easily adapts to change

Ensure operational risk/loss is mitigated and negative client impact and experience is kept to a minimum

Strong communication and computer skills

A comprehensive Total Rewards Program including bonuses and flexible benefits

Maintenir une approche proactive pour combattre la fraude à la source.

Offrir des services uniformes selon les normes établies afin de respecter les ententes de partenariat interservices (EPI) de l’entreprise.

Provide assistance to all Team Managers across various sites

Adapt and manage competing priorities while meeting daily and dynamic deadlines

Complete other responsibilities, as assigned.

High school diploma, undergraduate degree would be an asset (or equivalent experience)

Mandarin or Cantonese skills would be an asset but not required

Minimum two years of banking experiences or equivalent