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Fraud Specialist Jobs
Company | ATB Financial |
Address | Calgary, Alberta, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Banking |
Expires | 2023-06-23 |
Posted at | 11 months ago |
Our bottom line is different.
- Ensures all activities are recorded through various fraud databases
- Performs other duties and special projects as required
- Analyzes, identifies, escalates, and reports on new fraud trends to increase enterprise visibility and awareness
- Embraces an environment of ever changing trends, tools and policies/procedures
- Educates customers on fraud risks and the fraud claims process
- Utilizes active listening skills and effective probing questions to deliver an outstanding client experience wherever possible
- Reviews high risk activity to detect and mitigate fraudulent events occurring across multiple banking channels
- Remains professional and calm in escalated customer situations
- Active listening skills
- Financial crime or fraud certifications/accreditations are an asset
- Previous experience in a customer service environment
- Strong verbal and written communication skills
- Flexibility in working hours
- Strong computer skills
- The ability to work collaboratively and communicate effectively
- A strong attention to detail
- The ability to assume accountability, ownership, and adapt to change
- Previous experience working with fraud operations or financial crime teams is an asset
- A demonstrated aptitude to working effectively with minimum supervision
- Demonstrated analytical and organizational skills
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