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Company | RBC |
Address | Trois-Rivières, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Banking,Financial Services |
Expires | 2023-08-04 |
Posted at | 10 months ago |
Come Work with Us!
- Entretenir et consolider les relations avec les partenaires pour travailler conformément au principe Ensemble à RBC.
- Gérer les risques en respectant les procédures, les processus et les contrôles établis aux fins de conformité pour protéger les intérêts des clients et des actionnaires.
- Contribuer aux résultats de l’équipe en soutenant tous les collègues afin de répondre aux besoins des clients.
- Informer les clients et leur offrir des conseils pour répondre à leurs besoins immédiats en matière de sécurité et leur proposer des solutions personnalisées pour les protéger contre la fraude et les pertes en découlant.
- Régler les problèmes au premier point de contact de façon amicale et serviable.
- Interagir avec les clients de RBC par divers modes de communication pour assurer leur protection tout en leur offrant une expérience client exceptionnelle.
- Capacité démontrée d’établir des relations tout en analysant et en trouvant efficacement des solutions pour diminuer les risques et protéger nos clients
- Bilingue Français et Anglais (oral et écrit) - la maîtrise de l'anglais est requise afin de servir nos clients dans les communautés anglophones
- Capacité de satisfaire aux exigences en matière de technologie et de confidentialité du rôle (p. ex. espace privé et calme, connectivité Internet, etc.)
- Aptitudes manifestes pour les relations interpersonnelles, la communication et la résolution de problème
- Très grande disponibilité pour travailler selon différents quarts de travail, du lundi au dimanche, entre 7h00 et minuit. Veuillez noter que notre département est ouvert 24h/24 et 7j/7
- Désir d’offrir des expériences exceptionnelles aux clients en répondant à leurs besoins et en réglant leurs préoccupations avec empressement
- Expérience dans un rôle de service clientèle, dans lequel vous avez offert diverses solutions en fonction des besoins
- Expérience au sein d’une équipe et dans un environnement axé sur des paramètres de rendement
- Expérience dans un centre d’appels ou dans un cadre dynamique dans le secteur des finances ou des services
- Programme de formation de classe mondiale sur les services financiers
- Perfectionnement soutenu par la direction grâce à des occasions d’accompagnement et de gestion
- Occasions intéressantes au chapitre du développement de carrière et accès à diverses possibilités d’emploi au sein de l’entreprise et dans diverses régions
- Nous nous soucions du bien-être de chacun et nous sommes déterminés à réaliser notre plein potentiel, et à faire la différence dans la vie de nos clients et des collectivités.
- Équipe dynamique et performante axée sur l’innovation et la collaboration
- Nous donnons notre pleine mesure, pensons autrement pour poursuivre notre croissance et collaborons afin d’offrir des conseils fiables qui contribueront à la réussite des clients et à la prospérité des collectivités.
- Programme de rémunération globale comprenant des primes et des avantages sociaux à la carte, rémunération concurrentielle et actions, s’il y a lieu
- Cultivate and maintain relationships with partners to work as one RBC
- Resolve problems at first point of contact in a friendly and helpful manner
- Educate & provide advice to clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
- Engage with RBC clients through various communication channels to deliver an outstanding client experience helping protect our clients
- Contribute to team results by supporting all colleagues to be successful in meeting client needs
- Proven interpersonal, communication and problem resolution skills
- Bilingual French and English (oral and written) in order to serve our clients in the community with English speaking needs
- Full flexibility for a variety of shifts Monday to Sunday, 7AM to Midnight. Please note the department is open 24/7
- Ability to work independently in a structured environment, as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem-solving skills & must be able to meet with the technological and confidentiality requirements of the role (i.e., private, and quiet space, Internet connectivity, etc.)
- Proven ability to build rapport while effectively analyzing and identifying solutions to mitigate risk and protect our clients
- Desire to build exceptional client experiences and is passionate and curious to help clients meet their needs and solve their concerns
- Past experience in a customer service role where you provided a variety of needs-based solutions
- Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry
- Experience working in a team and metrics-based performance environment
- A world-class training program in financial services
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
- We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our client’s lives and to our communities
- Work in a dynamic, collaborative, progressive, and high-performing team
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