Bilingual Fraud Analyst Jobs

Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.

Knowledge of risk and regulatory requirements as they apply to financial crimes is an asset.

Credit Card experience – Preferred

Broader work or accountabilities may be assigned as needed.

Knowledge of banking products, services, processes, and organization is an asset.

Verbal & written communication skills - Good.

Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.

Knowledge of risk and regulatory requirements as they apply to financial crimes is an asset.

Banking and/or Credit Card experience – Required

Broader work or accountabilities may be assigned as needed.

Knowledge of banking products, services, processes, and organization is an asset.

Verbal & written communication skills - Good.

+2 years’ experience in Loss Prevention/Fraud Detection/Investigations experience, preferably in a similar E-Commerce role

Flexible health benefits and wellness program

Training programs to build new and transferable skills

Review and investigate online orders to detect fraudulent transactions.

Perform review of high-risk orders and reviews reports to identify unauthorized credit card use.

Proactively and continuously monitor of internal and external data sources with the purpose of identifying fraud, waste and abuse.

Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.

Knowledge of risk and regulatory requirements as they apply to financial crimes is an asset.

This role is a full time position that will be 100% onsite role in Halifax, NS (not virtual/remote)

Broader work or accountabilities may be assigned as needed.

Knowledge of banking products, services, processes, and organization is an asset.

Verbal & written communication skills - Good.

Strong analytical skills and data analytics experience

Knowledge of SQL, Python, and other programming languages

Experience with data visualization tools such as Tableau or Power BI

Proficiency in statistics and data modeling

Ability to work independently and as part of a team

Expérience dans un rôle de service clientèle, dans lequel vous avez offert diverses solutions en fonction des besoins

Expérience dans un centre d’appels ou dans un cadre dynamique dans le secteur des finances ou des services

Engage with RBC clients through various communication channels to deliver an outstanding client experience helping protect our clients

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

Proven interpersonal, communication and problem resolution skills

Desire to build exceptional client experiences and is passionate and curious to help clients meet their needs and solve their concerns

3+ years of experience as a Fraud Analyst in fintech, travel, and/or ecommerce industries

Strong knowledge of current fraud trends and solutions

Effective verbal and written communication skills

Post-secondary education in Business Administration or related major preferred

Experience with data manipulation using SQL

Knowledge of how money moves within the NACHA network

At least 3+ years of relevant experience in Fincrime/Antifraud at a payments processor, card acquirer or bank.

Experience with fraud detection, prevention within the c2c/b2c payments

Knowledge and understanding of Visa and Mastercard tools - AVS,3DS, etc

Knowledge and understanding of Visa and Mastercard Fraud and Chargeback Monitoring Programs

Knowledge and understanding of Excessive Fraud and Chargeback Merchant Compliance Program

Different payment methods knowledge (ACH, EMT)

Engage with RBC clients through various communication channels to deliver an outstanding client experience helping protect our clients

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

Proven interpersonal, communication and problem resolution skills

Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns

Past experience in a customer service role where you provided a variety of needs based solutions

Experience working in a team and metrics-based performance environment

Excellent negotiation skills, and experience dealing with difficult customers in an efficient and effective manner.

Manage fraud and security-related escalations from customers and merchants. Making outbound follow-up calls or sending email as required.

Full benefits eligibility on DAY 1. Includes employer paid health and dental coverage.

Paid, best-in-class, trainer-lead, remote training beginning on your first day.

We’ve reduced our physical corporate office footprint, reflecting our commitment to be remote/hybrid first.

2-3 years’ experience in a back-office contact environment managing credit card or financial services.

Excellent negotiation skills, and experience dealing with difficult customers in an efficient and effective manner.

Manage fraud and security-related escalations from customers and merchants. Making outbound follow-up calls or sending email as required.

Full benefits eligibility on DAY 1. Includes employer paid health and dental coverage.

Paid, best-in-class, trainer-lead, remote training beginning on your first day.

We’ve reduced our physical corporate office footprint, reflecting our commitment to be remote/hybrid first.

2-3 years’ experience in a back-office contact environment managing credit card or financial services.

Stakeholder Engagement: Build trust with our customers and internal Float team through great customer experience and fraud education.

Being able to say you helped build Canada's best corporate card and spend management platform

AML Reporting: Responsible for escalating cases to Float risk managers for potential reporting of transactions to FINTRAC.

You don’t like to work remotely or asynchronously

Benefits and Perks of working at Float:

Fraud Support: Responsible for actioning the day-to-day alerts and queues related to fraud prevention, investigations and dispute processing.

Knowledge of the BSA/AML requirements

3+ years of experience as a Fraud Analyst in the fintech, travel, and/or ecommerce industries

Strong knowledge of current fraud trends and solutions available in the marketplace

Strong analytical know-how, including experience with enterprise-grade tools such as Looker or Amplitude

Effective verbal and written communication, including effective listening and the knowledge of how to present findings and recommendations

Post-secondary education in Business Administration or related major preferred

You have experience in Fraud and/or Risk Management in the Financial Industry (this is an asset).

You have excellent time management skills.

Monitoring assigned queues in various fraud systems by reviewing alerts and applying the appropriate actions based on established Fraud Management processes.

You have knowledge of internet, emerging online payment methods and vulnerabilities.

You have customer service experience (this is an asset).

You have advanced Microsoft Office (Word, Excel, etc.) skills.

 Expérience dans un rôle de service clientèle, dans lequel vous avez offert diverses solutions en fonction des besoins

 Expérience dans un centre d’appels ou dans un cadre dynamique dans le secteur des finances ou des services

Engage with RBC clients through various communication channels to deliver an outstanding client experience helping protect our clients

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

Proven interpersonal, communication and problem resolution skills

Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns

Post-Secondary Education in a related discipline is preferred; experience in lieu of post-secondary education will be considered.

Health benefits that take effect your first day

Experience with business intelligence and data analysis related to providing actionable data to investigate all forms of theft and fraud.

State-of-the-art amenities at our eco-friendly Home Office. Take a tour HERE!

Dedicated training and on-the-job resources to enhance your development

Three weeks' vacation with the option to buy an additional week through our Vacation Trade Program

Engage with RBC clients through various communication channels to deliver an outstanding client experience helping protect our clients

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

Proven interpersonal, communication and problem resolution skills

Desire to build exceptional client experiences and is passionate and curious to help clients meet their needs and solve their concerns

Past experience in a customer service role where you provided a variety of needs-based solutions

Experience working in a team and metrics-based performance environment

Conduct data analytics to provide business recommendations to Anti-Fraud Manager

Ensure all account related information is completed by Players in compliance with the Terms of Use and regulatory requirements

Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario

benefits for the people of Ontario

Review player requests for account reinstatement and approve or deny based on defined criteria

Analyze various reports pertaining to player accounts and prepare data to initiate action as required

Sense of Urgency and Change Management - embraces and easily adapts to change

Ensure operational risk/loss is mitigated and negative client impact and experience is kept to a minimum

Strong communication and computer skills

A comprehensive Total Rewards Program including bonuses and flexible benefits

Maintenir une approche proactive pour combattre la fraude à la source.

Offrir des services uniformes selon les normes établies afin de respecter les ententes de partenariat interservices (EPI) de l’entreprise.

Provide assistance to all Team Managers across various sites

Adapt and manage competing priorities while meeting daily and dynamic deadlines

Complete other responsibilities, as assigned.

High school diploma, undergraduate degree would be an asset (or equivalent experience)

Mandarin or Cantonese skills would be an asset but not required

Minimum two years of banking experiences or equivalent