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Company | Uplift Inc. |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-08-20 |
Posted at | 9 months ago |
Uplift’s mission is to help people get more out of life, one thoughtful purchase at a time. Our enterprise Buy Now, Pay Later solution is used by the world’s most loved brands including Southwest Airlines, Carnival Cruise Line, Universal Studios, and more. With flexible pay over time installments, we empower consumers to buy what matters most while unlocking higher conversions and customer lifetime value for our partners.
- Respond to credit disputes related to fraud ensuring deadlines are met and triages are performed diligently
- Review an inbound queue of emails and voicemails responding to customer inquiries accordingly, ensuring identity verifications are compliant and SLAs are met
- Perform investigations executing preliminary review, triage, and mitigation of fraud events, by use of internal data, publicly available information, along with various internal systems and input into a case management software
- Provide input and collaborate on ad hoc assignments/projects as necessary
- Communicate effectively with our customer service team related to customer claims of fraud making sure new and existing claims are being followed up on in a timely manner
- Manage daily workflows related to claims of fraud through customer inquiries
- Excellent verbal and written communication skills
- Bachelor's Degree in a related field from an accredited college or university
- Exceptional analytical, troubleshooting, motivating, and problem-solving skills
- Comfortable working in a startup culture with the ability to earn trust
- 1-2 years of experience in analyzing fraud trends, fraud disputes and prevention a plus
- Proficiency in Google Sheets and Microsoft Excel
- Professional Development: We are committed to the growth and development of all of our employees. Uplift invests in professional conferences, certifications, and training for employees who want to grow in their careers
- Shared Success: competitive salary and Pre-IPO stock options
- Pick-A-Perk: money that can go towards something of your choosing within tuition reimbursement, student loan payment reimbursement, vacation savings account, charitable donations, or home office expenses
- Work/Life Harmony: Flexible, remote-first work culture. Uplift fosters a culture where employees can achieve both their professional and personal goals. This balance is especially true for our working parents
- Health and Wellness Perks: Uplift is proud to reimburse our employees for exercise, wellness products and activities as well as free counseling and coaching for physical, mental and emotional support
- Health Insurance and RRSP plan: some plans cover 99-100% premiums for medical, dental, and vision insurance and a RRSP
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