Operations Analyst Jobs

At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work – and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested?

Operations Analyst – Ottawa Canada

Hourly Rate: 23 - 25 CAD

Summary

, Qualifications and Experience

Under the direction of the Program Manager, the Operations Analyst will support intelligence and watch operation needs of one of Crisis24's largest and most innovative clients. The Intelligence Analyst will be responsible for conducting research, assessing threats towards clients, and gathering data sets to provide insights and strategic intelligence to the client security team.

Essential Functions

Support the Global Security Operations Center (GSOC) 24/7 operations and client account through monitoring, analysis, alerting, and emergency incident management. Analysts will work as close partners in communication and collaboration with client’s functions in global security, facility operations, and EHS to properly understand information and analysis requirements for internal stakeholders.

Core functions include monitoring of activities and events at client facilities and utilizing tools provided for:

• Maintain situational awareness through collection of information to ensure safety and security of people, facilities, and products
• Incident analysis, assessment, and escalation
• Pro-active analysis of open-source resources for potential incidents
• Complete risk, intelligence, and incident reports as needed
• Notify security teams of potential threats or incidents
• Follow emergency response and escalation of established protocols for incidents
• Maintain situational awareness through collection of information to ensure safety and security of client’s people, facilities, and products
• Assist with internal investigations by providing security records from monitoring and access systems
• Assist team lead with the development and refinement of teams’ operational protocols

Additional Duties May Include

• Open-source intelligence collection and analysis of regional trends and events to provide timely, comprehensive, customized intelligence products to decision makers
• Liaise with the client to better understand their requirements and concerns and understand the client’s operational footprint;
• This is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the Managership at any time with or without notice.
• Develop client-specific intelligence products including, but not limited to: Location Threat Assessments (Neighborhood-, City-, or Country-level), Site Threat Assessments, Event Threat Assessments, Requests for Intelligence, Daily Incident Assessments or Intelligence Products, Threat Forecasting, Social Media Monitoring;
• Manages client expectations by understanding team's product offerings and limitations; and supports manager in tracking metrics around production.

Education Requirements

Required and Preferred Experience and Qualifications

Bachelor's degree required in: Criminal Justice, Criminology, Homeland/National Security, Emergency Management, or other related degrees. Equivalent military or police experience acceptable in lieu of degree.

Work Experience

0 to 3 years of experience in intelligence gathering, analysis, alerting, threat assessment, incident response or a related field required.

Skills

• Strong written and verbal communication skills required; accurate typing skills
• Effective problem-solving and time-management skills
• Ability to organize and prioritize work with little supervision
• Knowledge of Google Earth and Maps
• Establishing and maintaining positive professional rapport with other analysts and SME as well as client contacts
• Customer service experience preferred
• Foreign language preferred. Preference for Spanish, Portuguese, Turkish, or Chinese
• Knowledge of Microsoft Office, especially Word, Excel, and PowerPoint
• Ability to take initiative and multi-task under pressure

Work Environment & Physical/Mental Demands

In Addition To Other Demands, The Demands Of The Job Include

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions.

• Exposure to sensitive and confidential information
• Frequent sitting and/or standing
• Ability to handle multiple tasks concurrently
• Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling
• Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment
• Regular computer usage
• Must undergo and meet company standards for background and reference checks if required
• Must be flexible with the ability to work evenings, odd hours, and weekends with little notice

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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