Analyst, Research Operations Jobs

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Are you at the top of your game? Bring your expertise and knowledge to Canada’s largest retailer. We are looking for innovative, passionate, and collaborative team members for our Customer Centre of Excellence (CCOE) team. If you are looking to join a company that offers opportunity, excellent leadership, ongoing learning, and makes a big impact on the community – this is the role you’ve been waiting for!

At Loblaw, we know that Canadians expect the best from us. Whether that means building the best, most innovative shopping experiences, or delivering products and services that will impact the lives of people across the country, we’re up for the challenge.

The CCOE is a team of future-focused strategic partners who collaborate with leaders across the Enterprise to define and measure business strategies founded in human insight. To achieve these goals, we are looking for talented and passionate individuals who want to collaborate, tackle challenging problems, and make significant and lasting impact on the lives of Canadians.

About the role:

We’re looking for a curious person with a passion for customers to join the Research Operations team. The Research Operations Analyst will assist in the development, use, and continuous improvement of research tools including the PC Optimum™ Panel and research and insights repository. This role will focus on the day to day maintenance and operations of these tools, but will also contribute to long term planning.

What You’ll Do

• Work with cross functional teams to support data integration efforts across tools
• Co-ordinate sourcing of syndicated research resources (ie Mintel)
• Assist in managing relationships with preferred research and insights vendors
• Lead communication with panelists and participants including regular “newsletters”
• Generate insights from ongoing tracking and engagement studies and present findings as needed
• Coordinate operations of our internal research and insights repository, including reviewing and sharing content, user management, general maintenance and communications
• Stay up to date on consumer insights/research industry trends
• Oversee operations of our proprietary customer research panel (~20k members), including panel engagement, general maintenance, and communications
• Assist with tracking of annual budget and manage entry of contracts into Enterprise procurement platform
• Assist with panel recruitment efforts and regular panel refresh

What you’ll need:

• 1-3 years experience in analyst / research function
• Knowledge of quantitative and qualitative research methods, tools, and suppliers
• Strategic thinking
• Experience with Tableau, Power BI is a benefit
• Proficient Excel and PowerPoint skills
• Excellent planning, organizing, and time management skills with strong attention to detail
• Strong communication skills both written and verbal
• Proven self-starter with the ability to work independently in a fast paced environment
• Project Managements skills
• Post-secondary education in Business, Marketing, Consumer Research, or a related field

At Loblaw, we respect the environment, source products with integrity and make a positive difference in the community. Our CORE values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers.

Loblaw recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.

Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.