Onsite Service Technician (Production) - Ottawa, On, Ca

General Information
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City
Ottawa
State/Province
Ontario
Country
Canada
Department
Technical Customer Services
Date
Friday, April 14, 2023
Working time
Full-time
Ref#
20022607
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Technical Customer Services
Seniority Level
Entry Level
Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at xerox.com and explore our commitment to diversity, inclusion and belonging. 
We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional production service technicians to delight our customers.
Primary Responsibilities:

• Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment
• Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction.
• Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices
• Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.

Skills and Qualifications:

•          Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
•         This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.  Safety is our top priority especially around electrical components.
•         Senior Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
• Useful certifications for this role:
•          Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check. 

Here’s what success looks like in the first 60 days:

• Comprehensive understanding of our company and customer service culture
• Clear expectations in reference of call load, territory alignment and client satisfaction
• Actively and correctly completing service calls independently. 
• Thorough knowledge base of the equipment and inventory needs to support your territory
•          You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:

Additional Benefits:

• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
• Substantial growth opportunities for future career development within a supportive and collaborative company culture
• Paid time off, plus holidays and personal days