Deployment Technician (On Demand)

About Compugen

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.

Responsibilities

• Complete complex hardware and/or software upgrades to existing equipment.
• Perform hardware warranty and non-warranty repairs of desktops and notebooks.
• Other duties as required.
• Maintain your Comptia certifications
• After hours support as required
• Maintain; or ability to attain, major vendor (HP, Dell, Lenovo, Lexmark, Xerox, etc.) certifications.
• Perform network connections for desktops and printers.
• Support and service customers with POS, Servers, Switches, Routers and Wi-Fi.
• Must be able to lift a minimum of 40 lbs independently on a regular basis.
• Deliver an exceptional customer experience by maintaining contractual service levels
• Utilize your experience and knowledge for customer documentation development
• Provide end-user support and assistance on various operating systems and applications
• Perform imaging and re-imaging of workstation operating systems and applications
• Execute complex moves, adds, changes of computer equipment.
• Function as a Site leader on project assignments, As required

Qualifications

• Strong time management skills with proven sense of urgency to complete tasks and assignments.
• Ability to pass Security Clearance check is required.
• Ability to work independently as well as in a team environment.
• High level of integrity and honesty.
• 1-2 years of related experience and education in a relevant program of study from an accredited institution, as well as experience with current operating systems
• Experience in diagnosing, documenting and troubleshooting issues spanning multiple technologies. preferred.
• Comptia A+ Certification is an asset.
• Bilingualism is an asset
• High School Diploma is required
• Experience with POS, Servers, Switches, Routers and Wi-Fi.is an Asset
• Experience with determining and resolving problems with laser printers (major vendors) preferred.
• Experience with Tier 1 vendors (HP, Dell, Lenovo, Lexmark, Xerox, etc.). is an Asset
• Ability to take direction and follow practices and procedures consistently and accurately.
• Good written and verbal communication skills.
• Must have a valid driver’s license, vehicle and insurance.
• Experience with current Operating Systems.

Working Conditions

• 30-minute unpaid lunch break
• Availability to work evenings, weekends and out of town
• May be required to work overtime, with paid compensation based on local Employment Standards Act.
• Frequently assigned to new tasks to adjust to changing priorities.
• Travel to client sites, with the ability to travel long distances when required
• Standard work hours are Monday to Friday, 9:00am to 5:00pm

Equity Statement

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs