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Company | Framestore |
Address | Greater Montreal, Quebec, Canada |
Employment type | CONTRACTOR |
Salary | |
Category | Movies, Videos, and Sound |
Expires | 2023-05-19 |
Posted at | 1 year ago |
- Oversees the overtime meal distribution and ensures that staff-selected restaurants and menus respect budgets as dictated by company policy, while ensuring that an appropriately wide selection of meals are on offer;
- Manages the procurement of all catering supplies within the scope of the Hospitality budget;
- Collaborates with other departments for cross-functional areas, such as meeting and vis rooms and manages all of the shared kitchen spaces, lounges, and reception area.
- Works with the other members of the Facilities team to cover when necessary;
- Reviews and approves supplier invoices against contracts/orders;
- Recruitment, training, and mentoring a team of entry-level employees;
- Works with various departments to maintain health & safety procedures;
- Responsible for maintaining the Hospitality Budget;
- Actively participates in proposing solutions that will further improve the client and employee experience at the studio;
- Answers all hospitality requests and maintains a record of all activities and expenses relating to services provided to internal customers (ie. production and all departments, senior management, and support teams);
- Further duties as required or designated by the Head of Facilities.
- Manages and develops the receptionist, employee engagement coordinator, and the runners team, ensuring a consistently high standard of service while leading by example;
- Provides top-notch catering to our clients from their arrival at reception until their departure;
- Manages the Runners training program with the Training Department;
- Ad-hoc project management, when required. Examples include: implementing a ticketing system for the facilities team and creating service catalogs for various requests;
- Assesses, improves, and implements operational procedures and tools;
- Ensures that common areas are functional, clean, and stocked to the highest standards.
- Manages vendor relationships and negotiates contracts for catering, kitchen-related supplies and stationery;
- Works with the Facilities Manager to ensure that the studio physical security standards are at the highest level;
- Oversees the scheduling, workflows and ensuring the efficient distribution of their time;
- Plays a role in the employee onboarding process;
- Supervises the Employee Engagement Coordinator to ensure that the studio is a welcoming, holistic, and engaging space. Identifies, researches and implements new employee perks such as Lufa farms, Bixi specials and any number of other discounts at local restaurants or businesses;
- The ability to multitask and prioritize work;
- Experienced people manager, particularly entry-level employees;
- Excellent computer skills in Windows, G Suite, and MS Office.
- Great team-player;
- Willingness to work on-site full-time;
- An aptitude to work under pressure and meet deadlines;
- Personal and friendly attitude with a strong desire to succeed;
- Experience managing a budget;
- Excellent communication skills and an ability to work with people at all levels within the organization
- Hands-on approach towards client service, making a positive contribution to both the internal and external client experiences at Framestore;
- Bilingualism with excellent writing skills in both French and English;
- Ability to analyze systems and aim for continuous improvement;
- Strong attention to detail, organization, and administration
- Ability to mentor and nurture a whole team while enabling them to carry out their roles to the best of their abilities;
- 5-7 years experience in office administration, client services, or operations management;
- Previous experience in a fast-paced customer oriented role;
- Experience in the hospitality industry;
- Facilities experience is an asset;
- Experience in other areas of the film, tv, gaming, or vfx industries;
- A confident, outgoing, friendly demeanor.
- A passion for the film/vfx industry;
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