Lead, Capacity, Access And Flow (Toronto)

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Participation in Communities of Inclusion
• Wellness programs
• 3 personal days and 2 float days annually
• Individual contributors start at 3 weeks’ vacation with 4 weeks at 2 yrs.
• Career development opportunities
• A collaborative values-based team culture
• Fully paid medical, dental and vision coverage from your first day
• Premium defined benefit pension plan
• Health care spending account
• A hybrid working model

Want to make a difference in your career? Consider this opportunity.

Reporting to the Director, Capacity, Access and Flow, the Lead is responsible for supporting the development, implementation and evaluation of health system capacity, access and flow strategies and plan for the East Region.

This position will work closely with the VP and Director, Capacity Access and Flow and with inter-departmental teams and clinical and administrative leaders within the East Region to improve the function and operations of the broader health system.

Here is what you will be doing:

• Conduct proactive issues management by anticipating and mitigating issues, facilitating discussions among partners/stakeholders
• Proactively identify partnership opportunities and explore partnership opportunities presented by leadership and upon outreach from partners to advance OH East initiatives/projects
• Utilizes strong knowledge of project implementation characteristics to lead large scale projects and manage communications with relevant stakeholders
• Coordinates and conducts analysis of local health-care system based on provincial and local data, community input and other sources for the purpose of identifying gaps, improvement opportunities and establishing planning priorities
• Supports the identification and implementation of regional access and flow improvement initiatives
• Leads discussions in department and stakeholder meetings, working groups, committees, advisory groups, council and/or other relevant meetings which may have an impact on the project /corporate initiatives
• Use excellent problem recognition and problem solving abilities to handle complex problems and inform management of potential issues and associated solutions
• Manage all aspects of the project life-cycle ensuring delivery on-time
• Works collaboratively with project support resources from both within and outside of the organization to align planning processes
• Issues and stakeholder management:
• Provides advice and support, as required, to East Region planning staff, health service providers, and other partners on initiatives and opportunities that will advance strategic health system goals
• Develop and lead stakeholder relationships:
• Monitors pertinent access and flow performance metrics across region and within specialized programs, identifying trends, pinch points, gaps and areas of opportunity
• Keeps abreast of leading practices in access and flow locally and in other jurisdictions
• Project management and objectives delivery:
• Initiates and develops effective working relationships with external stakeholders to keep up to date on current/emerging developments, trends, quality improvement initiatives related to access & flow
• Ensures appropriate mechanisms are in place for the optimal delivery of initiatives, including best practices guidelines and tools for the effective management and execution of projects
• Works closely and collaborates with internal CAF, clinical, strategy, planning and performance
• Health system planning and improvement :
• System capacity planning:
• Supports the development of short and longer term capacity plans for services that support and enable patient flow across the system
• Develops, manages and executes on work plans, including tracking milestones, project risks, and project status

Here is what you will need to be successful:

Education and Experience

• Experience with data analysis
• Excellent computer skills required (e.g., Microsoft Word, Excel and PowerPoint, SharePoint)
• Proven ability to build, enhance and maintain strategic relationships with clinicians, local and provincial governments, health service providers and other key stakeholders to work in a variety of team situations
• University degree in Social Sciences, Health Care, Business Administration or related field; a Master’s degree is an asset (or equivalent combination of education and experience).
• 5+ years of experience in a health care environment required

Knowledge and Skills

• Ability to effectively analyze complex problems, interpret operational/clinical needs and develop integrated and creative solutions;
• Strong consulting, negotiating, influencing and facilitation skills;
• Ability to work well independently and collaboratively as a team player with a variety of staff/stakeholders;
• Superior communication, interpersonal and facilitation skills to work with a variety of stakeholders and senior leaders across the health continuum;
• Strong ability to gather, critically analyze and synthesize data and information from multiple sources to inform health planning and to guide evidence based decision making;
• Good knowledge of and proven ability to apply multiple planning and analysis methodologies and make effective recommendations. Understanding of the current and changing dynamics of the Ontario health-care system and issues
• Ability to utilize a high level of initiative and self-direction;
• Exceptional project management skills and experience leading multiple cross-functional projects concurrently, with a proven ability to move complex projects from start to finish through planning, development, implementation;
• Capacity to think strategically and maintain a broad systems view, with the ability to translate broad goals into detailed strategic and operational plans;
• Strong organizational and time management skills with the ability to thrive in an environment of ambiguity and pressure.
• Solid understanding of regional system access and flow and how it intersect with other stakeholders in the system
• Strong understanding of health care system and continuum of care including clinical processes with ability to use clinical data for improvement;

Employment Type: Permanent Full Time

Salary Band: 6

Location: Ontario (currently hybrid; subject to change)

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Internal Application Deadline Date: September 07, 2023

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled.

We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process.

Note: As part of the initial recruitment screening process, applicants must confirm that they are fully vaccinated against COVID-19. If applicants are not fully vaccinated, they will be required to identify any accommodation needs pursuant to a protected ground under the Code. Applicants who identify an accommodation need will be required to provide supporting documentation with respect to their need for accommodation when requested by Ontario Health. If no such accommodation is identified, the applicant will not be eligible to proceed through the recruitment process.