Key Account Manager - The Ordinary - Canada & Latam

WHAT ON EARTH IS DECIEM?
Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, Avestan, and other beauty brands & is an industry disruptor with a science first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder and CEO, Nicola Kilner.
We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!
What We’re Looking For
The Key Account Manager - The Ordinary - Canada and LATAM is responsible for contributing to the development of strategic, 360°, omni Go To Market plans for their respective retailers that maximize brand accessibility and drive rank gain and market share growth in North America.
This is a hybrid role based out of our Toronto office.
What You’d Be Doing In This Role

• Work closely with internal cross-functional departments including: Design, Retail, Retail Operations, L&D, Supply, Logistics, PR / Comms and Digital to help aid our distribution expansion, brand elevation and education with retail and distribution partners
• Participate in sales forecasting, ensuring appropriate stock levels are being met in stores/online by consistently monitoring shipments, changes in product availability, proactively identifying OOS product risks or up ticks in demand and manage non-productive inventory
• Play a key role in Canada and LaTam omni channel programming with a focus on best in class retail account partnership, fostering excellent working relationships with all members of Merchant teams
• Work closely with internal cross-functional departments including: Design, Retail, Retail Operations, L&D, Supply, Logistics, PR / Comms and Digital to develop robust programs to help aid brand awareness and education
• Input to business planning for retail targets, promotional volumes, and launch activities
• Collaborate with leadership on feedback, sales analysis, key business planning initiatives, and strategy to equip field sales team with the necessary reporting and tools to successfully increase sell-through
• Build in partnership with the Senior Manager of Partnerships, CAN and Director of Brand, Americas key marketing initiatives for each account, defining innovative and best in class retail plans and digital campaigns, supporting retailer activity calendars and defining total retail promotional strategy and activations
• Oversee omni product assortments maximizing productivity, mix, and presentation driving innovation focused on optimizing current programs, and building/ testing new programs and opportunities
• Work closely with Field Force working in collaboration with the Education team to ensure they are equipped with best in class education tools and uphold VM execution to drive B&M market share. Collaborate with Field and Education Teams to ideate and execute best in class in-store and virtual events. Track and optimize tiered launch event strategies
• Work on the sell in and sell through strategies in partnership with Supply Chain and Finance teams for the retail accounts across both B&M and Dot com to support omni revenue and growth targets

Skills And Qualifications Needed To Get The Job Done

• Excellent interpersonal, communication skills both written and oral with the ability to work with all levels of staff and management across various departments
• Excellent analytical skills, with a strong understanding of planning and forecasting, as well as a proven track record of maximizing sales opportunities with key accounts
• 3+ years work experience in a similar role, having worked with key account retailers
• Strong Strategic thinker, with extensive ability to operationalize, leveraging excellence in time management, demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines in an unstructured environment
• Proficient word processing skills using MS Office (Word, Excel, Outlook, PowerPoint)

What You’ll Be Gaining By Joining Our Team
There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…

• Summer Friday’s - get off at 1pm all summer long! (for applicable roles).
• Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
• A hybrid work model (for applicable roles).
• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• 6 months of paid time off for new parents (inclusive of all genders).
• A dog-friendly office (and lots of cute dogs to play with).
• A generous discount on DECIEM products for you, your family, and your friends.
• Work from anywhere 4 weeks per year.
• Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.

BUILDING GROWTH TO POWER GOOD
We are a People first company that lives by our core values to…

• 🚀 Be the future
• 😊 Do the right thing
• ❤️ Care too much
• 💡 Create impact
• 🌱 Respect small things

These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!
SUSTAINABILITY AND SOCIAL IMPACT
DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.
Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.
In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.
CREATING A HUMAN WORLD OF BEAUTY
DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "
DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
WANT TO JOIN US?
Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3
#SP