Junior Benefits Analyst Jobs

The Operations Analyst is accountable for supporting his/her team by providing outstanding service delivery for assigned clients. The Operations Analyst is responsible for managing projects to ensure timely completion of deliverables, achievement of objectives and meeting or exceeding operational measures and contractual performance standards. This includes owning and completing complex tasks, project planning and management as well as coordinating with relevant internal and external stakeholders. In addition, the Operations Analyst is responsible for ensuring quality of all deliverables including identifying process improvements.

The Operations Analyst will respond promptly, thoughtfully and effectively to changing work environments, changing priorities and new situations. The candidate will possess the skills and ability to communicate effectively and appropriately with internal resources, clients and third parties within a global and virtual work environment.

Responsibilities

· Provide day to day client and third-party administrator contact and support for participant inquiries.

· Ensure the quality of the various interfaces, data and information that is negotiated with insurance companies and customers (import, billing statement, premium report, eligibility file or any other interface.

· Provide internal support to other team members and domains including Benefit Centre representatives.

· Execute manual processing with proper documentation and follow up.

· Manage inbound/outbound data quality checks.

· Execute year end processing and reporting.

· Identify process improvement opportunities, issues, process delays and quality problems with recommended solutions.

· Identify potential production defects and submits appropriate solutions through ticketing system.

· Execute issue resolution with proper documentation and follow up.

Experience and Skillsets

• Working knowledge of benefits-related laws and regulations
• Strong attention to detail
• Effective at working within a team environment as well as independently
• Bachelor’s degree or equivalent years of industry experience
• CEBS designation or in progress (strongly preferred)
• Solid business and financial acumen
• Highly organized with the ability to multi-task and drive and prioritize own work
• Effective use of business productivity tools such as Microsoft applications
• General knowledge of administrative systems and processes
• Skilled at researching, identifying, and documenting issues
• Sound problem solving and analytical skills
• Strong written and verbal communication skills (including presentation skills)
• Strong work ethic and ability to interact with clients in a professional manner
• Advanced Excel skills such as applying functions and formulas to perform calculations and data analysis
• Ability to identify urgency when dealing with external and internal client deliverables