It Business Partnering Manager (12 Month Contract Renewable) - Pharmaceutical Company

This is a fully focused biopharma company. We prioritise innovation in vaccines and specialty medicines, maximizing the increasing opportunities to prevent and treat disease. At the heart of this is our R&D focus on the science of the immune system, human genetics and advanced technologies, and our world-leading capabilities in vaccines and medicines development. We will focus on four therapeutic areas: infectious diseases, HIV, oncology, and immunology.

We currently have a need for an IT Business Partnering Manager. As IT Business Partnering Manager you will manage the provisioning of technical services for portfolio data and analytics application and manage staff globally. You will also be accountable for the development and release process for all applications in scope to ensure that all service deliveries are achieved per the service level agreement. More details below:

Title: IT Business Partnering Manager

Address: Mississauga, ON L5N 6L4. Mostly remote but coming into office when needed and when it makes sense.

Type: 12-month contract renewable

Pay Rate: 63-66$/hour as incorporated consultant.

Responsibilities include some of the following:

• Lead team in the elimination of support and maintenance costs associated with assets by decommissioning, or consolidating products
• Responsible for ensuring that the Company standard processes are applied and adhered
• Interact directly with all Tech groups, business owners/users, external product vendors, data vendors, and offshore support suppliers
• Establish total cost of ownership of production assets within their defined service function
• Responsible for the identification and execution of service improvements that will lead to lower cost of ownership for our client at the enterprise level
• Set and monitor service levels and conduct service reviews with all areas
• Providing coaching, mentoring, and guidance to the staff
• Set clear direction and objectives by defining and establishing team performance measures and standards
• Responsible for the management and remediation of any audit or compliance findings per Company's standards and execution of routine testing of agreed IT Continuity Plans
• Monitor service performance against service level agreements and produce service reports and escalate as required for business-critical impact
• Ensure agreed transition processes and schedules are followed to ensure successful introduction of new services or versions of existing services
• Responsible for development and release process of maintained solutions and applications
• Review service delivery to ensure that agreed targets are met and prepare proposals to meet forecast changes in the level or type of service
• Negotiate with relevant parties in respect of disruptions and major amendments to the provision of services
• Liaison with vendors to ensure support services is maintained
• Serve as the point of contact for service operations performance with the IT Business Partner and IT Delivery teams

Basic Qualifications:

• We are looking for professionals with these required skills to achieve the Company's goals:

• Bachelor’s degree in Computer or Information Sciences or equivalent experience (consult manager on equivalent experience)
• Experience with application development and operations and systems architecture
• Experience managing an offshore environment and working with offshore vendors
• Experience managing IT services and projects
• Experience in application development management in AGILE and SCRUM

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

• Ability to influence others, make technical decisions and initiate actions
• Staff management and development
• Knowledge of service operations, processes, service delivery, reporting, and continuous improvement
• Understanding of business area strategic goals, processes and workflow, and of the IT tools deployed
• Familiar with the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering information services
• Excellent communication and presentation skills
• Experience working with Six Sigma/Lean Sigma processes and tools
• Ability to drive outcomes and manage client expectations
• Knowledge and experience of ITIL based service management practices