Healthcare Csr (Remote) Jobs

Summary:

We’re looking for someone who believes that each and every member deserves world-class service and goes above and beyond to make sure that service is delivered. Our care coordinators have a demanding job helping individuals navigate their healthcare, but the demands are worth the rewards. This is one of those rare opportunities where your work will help save lives, and truly enrich others. Care Coordinators are our most visible representatives of our mission to raise the standard of healthcare for everyone, everywhere. If you're a highly empathetic, driven individual with a strong interest in making a real difference to people, we want to hear from you. Our Care Coordinators are on the front lines of our patient care, and we need your detail oriented self to come and join the mission!

• Help members understand the benefits available to them and how to access them to best meet their healthcare needs
• Research internal resources and external customer benefits to determine the best action to take for the member, and ensure the most accurate information is relayed
• Understand department specific metrics and set individual goals to meet metrics. Key metrics include availability, quality, and documentation.
• Be readily available on the phone to answer healthcare benefits questions, start services on behalf of members, and assist them with navigating the healthcare system.

Qualifications:

• Be empathetic. You’ll work with members and their families who are going through challenging times. Ability to keep perspective, be empathetic, be efficient and reassure them that you can help is critical to the role
• Demonstrated attention to detail
• Exceptional business writing skills, including accurate spelling and grammar. Not only will you talk to people on the phone, you’ll communicate with patients and doctors in writing as well
• Bachelor’s degree or 5 years relevant experience in healthcare or benefits/insurance organization is highly preferred.
• Ability to independently manage one’s own workload while maintaining quality targets, department metrics, and exceeding member expectations
• Proficiency with technology; experience with Google apps, Apple products, and customer relationship management software a plus
• Bilingual/Spanish and English speaking needed
• Ability to work from a home office if needed
• A sense of humor. We work hard. So we like to laugh a lot too
• Demonstrated ability to think critically and problem solve complex situations
• Excellent verbal skills are essential as you’ll need to explain our services with confidence, speak clearly, confidently, and have a friendly phone demeanor

About Medix?

Medix is dedicated to positively impacting lives every day. Since 2001, we have made it our mission to be the leading provider of workforce solutions for clients and candidates across the Healthcare, Scientific, and Information Technology industries.

Our dedicated recruiters are here to help you find and secure just the right opportunity. We take the time to learn about you, your skills, your interests, and your career goals, and then match you with the jobs and companies that best suit your needs. Whether you are looking for a contract, contract-to-hire, or direct hire positions, we can help you to find the meaningful and gratifying work that you've been looking for.

• Short-term disability
• Life and AD&D
• Minimum Essential Coverage (MEC) plan
• Dental
• Two different fixed indemnity plan add-ons
• Major Medical Plans, including 1 HSA Plan
• Vision

This year’s recipient of the Business Ledger's "Entrepreneurial Excellence Growth Award"

Join our network of talented professionals!

About Medix:

Medix is dedicated to positively impacting lives and businesses with workforce solutions backed by people data and industry expertise.

Our purpose-driven team impacts employers and job seekers alike within healthcare, life sciences, technology and engineering.