Csr Manager Jobs

Manage payment process which could including credit, check and cash handling

Previous experience interacting with customers

Computer Skills that include ability to navigate multiple computer programs at the same time

WOW every customer through all phases of the repair process

Ensure insurance partners and customers are supported in a timely and professional manner

Build relationships with customers by effectively responding to calls, text messages, and walk-in business

Consistently demonstrates a successful client experience

Effectively manage a fast-paced environment

Preferred Experience in a similar role or position of Customer Service or Automotive

Competitive Pay and Benefits Program

A Career with Us Offers

Career Growth Opportunities for advancement

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Interacts frequently with inter-departmental associates and management for the purpose of resolving workload issues.

Post-secondary education or equivalent in a related discipline;

Minimum of 2 years’ experience in a warehouse customer service role

Organizing pick tickets and PPP’s and sorting them into the appropriate pick bins.

Complete end of day report to ensure all orders have been processed appropriately.

Customer Service / people interaction

Performing at a quick pace while having fun

Working both independently, or as part of a team to accomplish daily goals

Understanding and implementing written and verbal instruction.

Operating a computerized Point of Sale system/cash register.

Motivation to advance in your career!

Proficiency with technology; experience with Google apps, Apple products, and customer relationship management software a plus

Bachelor’s degree or 5 years relevant experience in healthcare or benefits/insurance organization is highly preferred.

Help members understand the benefits available to them and how to access them to best meet their healthcare needs

Ability to independently manage one’s own workload while maintaining quality targets, department metrics, and exceeding member expectations

Understand department specific metrics and set individual goals to meet metrics. Key metrics include availability, quality, and documentation.

Demonstrated ability to think critically and problem solve complex situations

Support the Program Management Office with Administrative tasks such as:

Support the Director of Program Management as required

SERVICE REPRESENTATIVE - LOUNGE MANAGEMENT

Support the Project Managers with their project administration (reports, invoicing, etc..)

Orchestrate catering as required for special meeting requirements.

MS 365 / MS Teams Experience

Experience working in a remote environment is an asset

Deliver exceptional customer experience primarily through phone and email, along with the occasional use of live chat.

Ensure MogoMembers are educated about Mogo’s entire suite of products and understand the benefits

Reliable internet connection and a quiet, private place to work from home

Intermediate experience using multiple computer systems such as Excel, PowerPoint, Word, and Outlook

Experience working in a call centre environment a plus

Providing accurate feedback on customers’ experience to the Team Manager and providing support to other team members where necessary

Have a background in customer service or the ability to demonstrate similar transferable skills (Desirable)

Quick learners with a great student mentality and thirst for knowledge

Engaging customers’ attention and explaining the benefits of our clients’ services in a professional manner

While no experience is required as we provide full training we are looking for CSR's that:

Main responsibilities of our Customer Service CSR's:

Willingness to learn and have fun! Requirements:

Customer Service / people interaction

Performing at a quick pace while having fun

Working both independently, or as part of a team to accomplish daily goals

Understanding and implementing written and verbal instruction.

Operating a computerized Point of Sale system/cash register. Great if you have:

Willingness to learn and have fun! Requirements:

Customer Service / people interaction

Performing at a quick pace while having fun

Working both independently, or as part of a team to accomplish daily goals

Understanding and implementing written and verbal instruction.

Operating a computerized Point of Sale system/cash register. Great if you have:

Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).

Broader work or accountabilities may be assigned as needed. Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.

High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.

Contributes to meeting branch business results and the customer experience.

Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).

Willingness to learn and have fun! Requirements:

Customer Service / people interaction

Performing at a quick pace while having fun

Working both independently, or as part of a team to accomplish daily goals

Understanding and implementing written and verbal instruction.

Operating a computerized Point of Sale system/cash register. Great if you have:

Willingness to learn and have fun! Requirements:

Customer Service / people interaction

Performing at a quick pace while having fun

Working both independently, or as part of a team to accomplish daily goals

Understanding and implementing written and verbal instruction.

Operating a computerized Point of Sale system/cash register. Great if you have:

Thinking quickly and offering suggestions

Opportunities for fast career advancement

Years of service Recognition program

Supporting temporary workers through PNP (some conditions may apply)

Performing at a quick pace while having fun

Working as part of a team to accomplish daily goals

Excellent time management, Analytical and prioritization skills Strong working knowledge of Microsoft Office, TRUX, ARES

Accurate data entry skills & customer service skills

Liaise with internal teams to determine service requirements, resolve problems or complaints

2-3 years of customer service/billing /office admin experience

High-volume call center or inbound calling experience

Written and Oral communication skills

Willingness to learn and have fun! Requirements:

Customer Service / people interaction

Performing at a quick pace while having fun

Working both independently, or as part of a team to accomplish daily goals

Understanding and implementing written and verbal instruction.

Operating a computerized Point of Sale system/cash register. Great if you have:

Willingness to learn and have fun! Requirements:

Customer Service / people interaction

Performing at a quick pace while having fun

Working both independently, or as part of a team to accomplish daily goals

Understanding and implementing written and verbal instruction.

Operating a computerized Point of Sale system/cash register. Great if you have:

Thinking quickly and offering suggestions

Opportunities for fast career advancement

Years of service Recognition program

Supporting temporary workers through PNP (some conditions may apply)

Performing at a quick pace while having fun

Working as part of a team to accomplish daily goals

Consistently demonstrates a successful client experience

Effectively manage a fast-paced environment

Preferred Experience in a similar role or position of Customer Service or Automotive

Competitive Pay and Benefits Program

A Career with Us Offers

Career Growth Opportunities for advancement