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Mogo Product Specialist (Csr)
Company | Mogo |
Address | Winnipeg, Manitoba, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-09-09 |
Posted at | 9 months ago |
Ready to become a Mogo product know-it-all? The Mogo Product Specialist (CSR) is our member’s go-to for any and all questions pertaining to Mogo’s suite of products. In this role, we are looking for individuals with excellent communication skills (both written and verbal), a genuine passion for leading edge technology, and the ability to thrive in a fast pace of ever-changing processes and products.
- Ensure MogoMembers are educated about Mogo’s entire suite of products and understand the benefits
- Maintain a high degree of professionalism in all communication
- Use technology platforms effectively to communicate with members
- Act as a brand ambassador for Mogo, regularly using our suite of products, sharing the brand with friends and family, and providing feedback to the team for improvements
- Deliver exceptional customer experience primarily through phone and email, along with the occasional use of live chat.
- Experience working in a call centre environment a plus
- The ability to convey enthusiasm over any medium (chat, email, phone)
- Open availability to work full time day, evening, and weekend shifts as required
- Ability to work in a fast-paced dynamic organization, with a focus on flexibility to keep up with changes
- Reliable internet connection and a quiet, private place to work from home
- Tech savvy, comfortable navigating and working with smart phones, computers, tablets etc
- A genuine passion for Mogo’s products and services
- Intermediate experience using multiple computer systems such as Excel, PowerPoint, Word, and Outlook
- Experience working in a remote environment is an asset
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