Flm - Lines Jobs

47790 - Bowmanville - Regular -

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Performance Management

You Will Be Accountable For

Performance Management includes activities which ensure that goals are being consistently met in an effective and efficient manner.

• Performance improvement plans (including issuance of letters of expectation)
• Ensuring Apprentice log books are reviewed and signed off as required
• Administrative duties as assigned by Customer Operations Manager
• Staff development including supporting senior management with succession planning
• Investigate and action failure to meet identified metrics (e.g. OEB, 2204, DX reliability, unit cost, WSO, job planning review
• Coaching & mentoring of all staff
• Manage Care Management process (absence greater than 5 days)
• Support Customer Operations Manager in Code of Conduct matters including investigations
• Support Customer Operations Manager in the discipline process
• Assessing and monitoring apprentice work practices, initiate sponsor/mentor training program, implement and follow process for all apprentices to confirm progression/development (as per accountability tracker)
• Confirm duty log status books are up to date for all employees
• Ensuring all H1 rules and applicable regulations are being followed without exception and immediately identifying any con-conformance and recommended action.

Work execution

You Will Be Accountable For

Work Execution is the capacity to complete assigned tasks and responsibilities to specified standards within a certain timeframe. This is about “making it happen”.

• Co-coordinating minimal outages/outage length - affecting our customers - where possible. Bundling work to take advantage of outage timeframe
• Ensuring job plans are detailed and thorough
• Addressing facility issues with BGIS - as required
• Manage requests for resources to ensure optimal utilization (e.g. fleet, staff, tools & equipment, facilities etc.)
• Ensuring work is completed in accordance with regulation 2204 through field visits and audits
• Ensuring complex jobs are appropriately planned to ensure work execution on time and on budget
• Coordinating and ensuring completion of adequate training for subordinates, administer pay and personnel matters
• Completion of incident reporting through EHSM and immediate notification to COM or delegate
• Working effectively with other LOB’s to complete work (TX, Stations, etc.)
• Providing recommendations to the Customer Operations Manager on resourcing levels to meet work program
• Authorization of Expense Reports and other personnel forms as delegated.
• Recommend crew size and personnel classifications for the effective fulfillment of the work
• Storm response & ops dispatch for areas of accountability
• Engage in the repair and minor maintenance of quantities of equipment such as fleets of vehicles, boats and/or work equipment. Accountable to ensure all inspections for all pieces of equipment are up to date.
• Manage Relationships with Contractors, monitor contractor work performance – escalate to Field Business Centre where work is not performed as prescribed
• Effectively monitor work program for applicable operation centre is completed on time and on budget
• Approvals (time reporting, SAP, MC, FR clothing etc.)
• Monitoring crew requirements for storm response in areas of accountability
• Completing Job reviews to confirm cost & labour hours, equipment to confirm accuracy of estimate

Health & Safety

You Will Be Accountable For

Health & Safety is an organized effort and procedure for identifying workplace hazards and reducing incidents and exposure to harmful situations. It includes training of personnel in accident prevention, accident response, emergency preparedness and use of protective clothing and equipment.

• Update Operational Tracker as required.
• Participate in/ensure compliance to all HSEMS and OSHAS 18001 Audit requirements
• Understanding Corporate Safety Rules, Occupational Health and Safety Act and legislative requirements, Work Protection Code, environmental issues affecting the Corporation.
• Ensure work is completed in accordance with all applicable safety regulations through regular field visits and the WSO process and all corrective actions/deficiencies are addressed at that time. Supplement safety programs accordingly
• Support COM with incident investigations as required
• Conduct monthly health and safety meetings
• Make certain that monthly safety meetings are completed - and that staff unable to attend are provided with safety meeting discussions/presentations and signed off.
• Monitor and confirm all staff are wearing H1 approved PPE provided and purchasing only H1 approved equipment
• Confirm weekly, monthly & annual inspections, audits and assessments are completed.
• Make certain all H&S policies are understood and adhered to
• Make certain that the Safety Basics form is complete after every incident and sent to COM, Superintendent, Director, Safety Prime and Sr. Health and Safety Advisor
• Conduct H&S facility inspections. Prepare for and participate in all Audit requests.
• Confirm all mandatory training is completed

Customer service

You Will Be Accountable For Discussions, Issue Resolution And Problem Solving For Issues Related To

Customer Service is the act of taking care of the customer’s needs by providing and delivering professional, high quality service and assistance before, during and after the customers’ requirements are met.

• Customer escalations for new services, service upgrades, expansions, betterments
• Liaise with municipalities, road authorities, LDC’s and other external 3rd parties as requested
• Respond to CCC inquiries
• Communicate and cooperate with TX, Large Distribution Customers/Accounts regarding outages, power restoration, direct other inquiries to applicable Account Executive – Customer Solutions.
• Customer complaints are logged in the appropriate SharePoint site.

Selection Criteria

• Demonstrates a strong personal commitment to the customer and business unit initiatives.
• Demonstrates sound business ethics, performance management, and an effective personal work management approach which assumes work is organized and delivered on a timely and quality basis.
• Demonstrates a strong commitment to developing and maintaining a safe and healthy work environment.
• Interacts with others, employees, employee representatives and customers, in a manner which enhances co-operative working relations, trust and mutual respect.
• Possesses effective verbal and written communications skills.
• Assumes accountability for decisions made and results, while empowering others to maximize their involvement and contribution to the success of the work unit.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2023.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [email protected] . Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Deadline: September 4, 2023

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