Csr Jobs

Assured Automotive, ON Vaughan

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Job Overview

If you enjoy interacting with people, welcoming customers and overseeing daily shop tasks, this is a great role for you to consider with Gerber. Our Customer Service Representative is the person that regularly interacts with our customers through scheduling estimates and/ or repairs. This person is crucial for keeping the shop's schedule and office organized and running smoothly. This is an entry level position that offers the opportunity to learn our business operations and further grow your career.

Job Responsibilities

• Build relationships with customers by effectively responding to calls, text messages, and walk-in business
• Coordinate communications between customers and Estimatics team
• WOW every customer through all phases of the repair process
• Manage payment process which could including credit, check and cash handling
• Other duties as assigned
• Ensure insurance partners and customers are supported in a timely and professional manner
• Communicate and coordinate estimate appointments, repair appointments, rental cars, deductible payments, etc.
• Facilitate all administrative aspects of the repair process

Minimum Qualifications

• Previous experience interacting with customers
• Demonstrated ability to multitask
• High School Diploma or equivalent
• Computer Skills that include ability to navigate multiple computer programs at the same time
• Comfortable interacting with multiple groups of people including customers, team members and company leaders

Search Keywords

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