Adoption Counsellor And Csr Jobs

·Possess operational experience and working knowledge of change management methodologies, such as PROSCI® an asset

·Have exceptional customer service, presentation, organizational, project management, and team-building skills

Multi-task and time management, with the ability to prioritize tasks

·Provide references that demonstrate your qualifications in digital facilitation skills

·Manage projects by organizing, planning, tracking, and directing the assigned project to completion

·High School Diploma or equivalent and relevant experience in mining, engineering, software or technology backgrounds

5-10 years of relevant digital sales, service, and product management experience in a fast-paced environment, with deep experience in digital banking

Prepare reports and presentations for senior management, highlighting achievements, challenges, and recommendations for improvement.

Ensure seamless integration and alignment across all channels, providing a consistent and engaging experience.

Work closely with our delivery organization to prioritize work, business case all initiatives, and to build requirements.

You obsess about customers, listen, engage, and act for their benefit.

Demonstrated experience leveraging data to drive sales results.

Experience working in a remote environment is an asset

Deliver exceptional customer experience primarily through phone and email, along with the occasional use of live chat.

Ensure MogoMembers are educated about Mogo’s entire suite of products and understand the benefits

Reliable internet connection and a quiet, private place to work from home

Intermediate experience using multiple computer systems such as Excel, PowerPoint, Word, and Outlook

Experience working in a call centre environment a plus

Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).

Broader work or accountabilities may be assigned as needed. Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.

High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.

Contributes to meeting branch business results and the customer experience.

Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).

Consistently demonstrates a successful client experience

Effectively manage a fast-paced environment

Preferred Experience in a similar role or position of Customer Service or Automotive

Competitive Pay and Benefits Program

A Career with Us Offers

Career Growth Opportunities for advancement

·Recommend potential products or services to management by collecting customer information and analyzing customer needs

·Complete any related tasks as specified by Upper Management

Strong communication and presentation skills

·Managelargeamounts of incoming phone calls

·Strong phone contact handling skills and active listening

Ability to Work Under Pressure

A driven mindset with impeccable time management skills and a superior work ethic

Attend regular product training sessions with other CSR team-mates and upper-level management

Engage in communication with customers directly, be an expert on all product knowledge and educate them on their desired product inquiry

Communicate the features and benefits of specific products/services based on individualized needs

1-2 years of experience in a customer service or sales role is highly recommended

Excellent communication skills, both verbal and nonverbal

Presentation skills, facilitation skills, customer service skills, Technical skills (related to Teams)

4+ years of experience as aTrainerdeveloping and maintainingtraining materials, user guides, and documentation.

In-depth knowledge and expertise in usingMicrosoft Teamsfor collaboration and communication.

Proven experience in delivering training sessions, preferably in a corporate setting.

Relevant certifications or training in Microsoft Teams or related technologies is a plus

Conduct training sessions on Microsoft Teamsvirtually, to educate employees on its features, functionality, and best practices.

A driven mindset with impeccable time management skills and a superior work ethic

Attend regular product training sessions with other CSR team-mates and upper-level management

Engage in communication with customers directly, be an expert on all product knowledge and educate them on their desired product inquiry

Communicate the features and benefits of specific products/services based on individualized needs

1-2 years of experience in a customer service or sales role is highly recommended

Excellent communication skills, both verbal and nonverbal

In-depth knowledge of company’s order process and procedures

Strong verbal and written communication skills

Computer skills, including Microsoft Office

2 years’ experience preferred as Buyer/Customer Service experience

Preferred experience with purchasing and inventory concepts, practices and procedures

Maintenir le contact avec le client sur le statut de la commande

In-depth knowledge of company’s order process and procedures

Strong verbal and written communication skills

Computer skills, including Microsoft Office

2 years’ experience preferred as Buyer/Customer Service experience

Preferred experience with purchasing and inventory concepts, practices and procedures

Maintenir le contact avec le client sur le statut de la commande

3+ years experience managing technical projects / programs

Excellent organizational skills with demonstrated ability to execute projects on time.

Strong interpersonal, communication, facilitation, and presentation skills

Experience in a matrix environment, such as a large, publicly-traded corporation

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Working with all lines of business representatives in planning and tracking cloud adoption

Consistently demonstrates a successful client experience

Effectively manage a fast-paced environment

Preferred Experience in a similar role or position of Customer Service or Automotive

Our Commitment to Our Employees

Assured Automotive is an equal opportunity employer. Assured is proud to provide accommodations during the recruitment process.

Strong computer and data entry skills

Minimum 2 years of customer service or call center experience

Strong customer services and interpersonal skills

Set up new donor records in fundraising database, Raiser’s Edge.

Update donor information and track all points of contact with donors via Raiser’s Edge donor database.

Send out information packages and materials requested by donors.