Insurance Sales Broker Jobs

Trupanion is a leading provider of medical insurance for cats and dogs in North America. We’re all about helping pets. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Position Summary

Trupanion is looking for a self-motivated, charismatic Insurance Sales Agent or Broker to join our pet-loving company! If you enjoy the passion, energy, and sense that everyone is in it together, this may be the opportunity for you.

Your role is the heart and soul of Trupanion, and you love helping as many people and pets as possible. You provide support to customers who contact us about starting their pet’s medical insurance over the phone and through email and be there to assist current members. A successful candidate is a great listener and an out of the box problem solver who communicates effectively verbally and in writing. You’re comfortable navigating escalated customers and sensitive conversations with a focus on providing the best experience. You are empathetic and emotionally resilient.

At Trupanion, we believe in a flexible workplace! This position requires you to be licensed and work fully remotely from Quebec. You must be able to have a reliable/stable connection to the internet through hard-wire Ethernet.

Key Responsibilities Include

• Effectively setting the agenda during calls to maintain call control and guide the conversation towards successful enrollment.
• Utilizing assumptive closing techniques to confidently guide customers through the enrollment process.
• Utilizing a consultative style to understand the unique needs of each customer and tailoring insurance solutions accordingly.
• Answering inbound warm leads from potential customers who have expressed interest in our pet insurance policies.
• Overcoming objections and concerns with confidence and empathy to instill trust in potential customers.
• Providing detailed information about our policies, coverage options, and answering any questions or objections customers may have.
• Presenting the value of our pet insurance policies and emphasizing the benefits they offer, rather than focusing solely on the price.
• Collaborating with the sales team and management to meet and exceed sales targets and objectives.
• Accurately enrolling pets in policies, ensuring all necessary information is collected and documented.

Required Experience

• Proficiency in basic computer applications and data entry.
• Strong ability to handle objections and turn them into opportunities.
• Familiarity with the insurance industry, particularly pet insurance, is a plus.
• Minimum of 2 years experience in a sales and/or customer service role.
• Goal-oriented mindset with a proven track record of achieving and surpassing sales targets.
• Ability to actively listen, understand customer needs, and provide appropriate solutions.
• Excellent communication skills with a customer-centric approach.
• Active license for the sale of property and casualty insurance in Quebec.
• Positive attitude, adaptability, and a willingness to learn and grow within the role.

Knowledge, Skills & Abilities Required For Success

• Emotional resilience: be aware of one’s own emotional reactions and adapt to stressful situations or crises without lasting difficulties post-interaction.
• Patience/active listener: listens to truly hear their customer and their problems, and able to explain solutions in different ways until the customer understands.
• Emotional intelligence: ability to control outward emotions while handling interpersonal relationships with empathy.
• Critical thinking/ think creatively: the ability to assess, analyze, and tackle problems while handling complex situations.
• Customer-Centric: passionate about providing a positive customer experience

Benefits And Perks

• Trupanion will partner with Wealthsimple to register your RRSP, pension, etc.
• Employer-paid medical insurance for one pet (cat or dog)
• Paid time off to volunteer at nonprofit organizations
• Four weeks of paid time off
• Open, casual, pet-friendly, and fun work environment
• Employer-paid extended health coverage for you and your family
• Five weeks, paid, sabbatical after five years of employment

For more information about Trupanion, visit https://trupanion.com/about

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Additional Information

All your information will be kept confidential according to EEO guidelines.