Licensed Insurance Sales Agent (Quebec)

Trupanion is a leading provider of medical insurance for cats and dogs in North America. We’re all about helping pets. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Position Summary

Trupanion is looking for a self-motivated, charismatic Licensed Insurance Sales Agent or Broker to join our pet-loving company! If you have an active General Damage Insurance Level 1 or Personal Damage Insurance Level 1 license and enjoy the passion, energy, and sense that everyone is in it together, this may be the opportunity for you.

Your role is the heart and soul of Trupanion, and you love helping as many people and pets as possible. You provide support to customers who contact us about starting their pet’s medical insurance over the phone and through email and be there to assist current members. A successful candidate is a great listener and an out of the box problem solver who communicates effectively verbally and in writing. You’re comfortable navigating escalated customers and sensitive conversations with a focus on providing the best experience. You are empathetic and emotionally resilient.

At Trupanion, we believe in a flexible workplace! Candidates for this position have the option to work remotely from anywhere in Canada as long as they are licensed to sell insurance in Quebec and the province in which they currently reside.

Key Responsibilities Include

• Providing detailed information about our policies, coverage options, and answering any questions or objections customers may have.
• Accurately enrolling pets in policies, ensuring all necessary information is collected and documented.
• Presenting the value of our pet insurance policies and emphasizing the benefits they offer, rather than focusing solely on the price.
• Answering inbound warm leads from potential customers who have expressed interest in our pet insurance policies.
• Effectively setting the agenda during calls to maintain call control and guide the conversation towards successful enrollment.
• Utilizing assumptive closing techniques to confidently guide customers through the enrollment process.
• Overcoming objections and concerns with confidence and empathy to instill trust in potential customers.
• Utilizing a consultative style to understand the unique needs of each customer and tailoring insurance solutions accordingly.
• Collaborating with the sales team and management to meet and exceed sales targets and objectives.

Required Experience

• Ability to actively listen, understand customer needs, and provide appropriate solutions.
• Fluent in English and French
• Minimum of 2 years experience in a sales and/or customer service role.
• Active AMF approved General Damage Insurance Level 1 or Personal Damage Insurance Level 1 license
• Familiarity with the insurance industry, particularly pet insurance, is a plus.
• Proficiency in basic computer applications and data entry.
• Goal-oriented mindset with a proven track record of achieving and surpassing sales targets.
• Positive attitude, adaptability, and a willingness to learn and grow within the role.
• Excellent communication skills with a customer-centric approach.
• Strong ability to handle objections and turn them into opportunities.

Knowledge, Skills & Abilities Required For Success

• Emotional resilience: be aware of one’s own emotional reactions and adapt to stressful situations or crises without lasting difficulties post-interaction.
• Emotional intelligence: ability to control outward emotions while handling interpersonal relationships with empathy.
• Patience/active listener: listens to truly hear their customer and their problems, and able to explain solutions in different ways until the customer understands.
• Customer-Centric: passionate about providing a positive customer experience
• Critical thinking/ think creatively: the ability to assess, analyze, and tackle problems while handling complex situations.

Schedule

• The set schedule for this position is Monday - Friday between 6:00am PST - 2:30pm PST.
• During the first four weeks of training, your schedule is Monday - Friday between 8:00am PST - 5:00pm PST.

Compensation

• We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.
• The salary range for this position is $52,000-70,000 based on experience on a full-time schedule. Along with the base salary, Trupanion employees may be eligible for monthly bonuses based on individual or team performance as well as a sign on bonus.

Benefits And Perks

• Five weeks, paid, sabbatical after five years of employment
• Paid time off to volunteer at nonprofit organizations
• Open, casual, pet-friendly, and fun work environment
• Employer-paid medical insurance for one pet (cat or dog)
• Trupanion will partner with Wealthsimple to register your RRSP, pension, etc.
• Four weeks of paid time off
• Employer-paid extended health coverage for you and your family

For more information about Trupanion, visit https://trupanion.com/about

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

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