Health System Partnerships, Senior Associate

About Maple

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being, and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: Globe and Mail's #6 Top Growing Companies in Canada in 2021, #2 in Deloitte Canada’s Technology Fast 50 2021, LinkedIn's Top 10 Startups in Canada 2020, and Bay Street Bull’s The Power 50: Canada’s Most Impactful Companies 2022.

THE POSITION

In support of a high-growth mandate, we’re hiring for a Senior Associate on our Health System Partnerships team. The Health System Partnerships team works with hospitals, long-term care facilities, and regional/provincial authorities to enable bold, innovative models of care, directly addressing some of our biggest healthcare challenges across the nation. Through the implementation, maintenance, and optimization of these bespoke virtual care programs, we are able to increase access to quality, timely care for a significant segment of the Canadian population.

As a Senior Associate on the Health System Partnerships team, you'll play a key role in delivering digitally-enabled healthcare solutions to our public sector partners. You'll collaborate with key stakeholders, lead high-impact projects, and be at the forefront of advancing healthcare innovation in Canada.

In this position, you’ll be responsible for:

• Brainstorming creative solutions to address partner challenges, leveraging the capabilities of the Maple platform.
• Facilitating workshops with key stakeholders to design future state programs and workflows for virtual care pathways.
• Developing high-quality external-facing presentations and communicating our value proposition to program partners.
• Collaborating effectively with internal and external teams, fostering a culture of collaboration.
• Translating business requirements into platform requirements and setting up custom platform configurations.
• Overseeing post-implementation program performance and conducting data-driven analyses.
• Leading and executing key projects for Maple's Health System Partnerships segment, delivering innovative healthcare solutions to public sector partners.
• Independently leading training sessions and designing reference materials for program staff and stakeholders.

Critical to success will be your strong sense of ownership, proactive problem-solving skills, and ability to collaborate effectively with diverse stakeholders. You are a solution-oriented and agile learner who thrives in a fast-paced environment, is passionate about technology, and excels at delivering results that empower our healthcare mission.

Note: a healthcare or clinical background is not required for this position, however, it may be considered an asset depending on the level of experience.

12 – 18 MONTH DELIVERABLES

• To realize the company’s growth mandate, within the first 90 days, you will focus on building a strong foundation by immersing yourself in our team and client processes, understanding ongoing projects, and establishing collaborative relationships. You will actively contribute expertise to projects and familiarize yourself with relevant tools and platforms.
• In the next 12 to 18 months, you will begin leading new initiatives and projects, working closely with cross-functional teams to optimize processes and achieve successful project outcomes. Your growing expertise will position you as a subject matter expert within the HSP team, guiding and supporting colleagues to elevate overall performance. You will utilize data-driven insights, present impactful analyses, and play a key role in advancing the team's mission and vision with an entrepreneurial mindset.

CANDIDATE PROFILE

• The candidate is proficient in utilizing various software and platforms to enhance communication and streamline processes.
• The ideal candidate demonstrates a strong client-centric approach and can cultivate and maintain strong relationships with stakeholders at all levels. The candidate has proven experience in understanding and addressing clients' needs and challenges, delivering exceptional service and value.
• The ideal candidate has demonstrated expertise in managing complex projects from inception to completion. Furthermore, they can prioritize tasks, set clear milestones, and ensure seamless execution while effectively mitigating risks and adapting to changing circumstances.
• The candidate thrives in a fast-paced and ever-evolving environment and remains composed and resilient in uncertain situations, proactively seeking innovative solutions and adapting strategies to meet emerging demands.
• Employing a problem-solving mindset, the candidate can analyze complex issues and devise practical and impactful solutions. They continuously seek opportunities for improvement, leveraging data-driven insights and embracing creative thinking.
• The ideal candidate possesses a Bachelor's degree in Business, Communications, Science, or a Health-related discipline paired with 5+ years of experience in client-facing or consulting environments.
• With exceptional interpersonal and communication skills, both written and verbal, the candidate can articulate ideas clearly and concisely to various stakeholders, including presenting compelling analyses and reports to internal and external stakeholders.

Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know.

KEY COMPETENCIES

• Digital Literacy
• Comfort with Ambiguity
• Communication
• Client Focus
• Solution-Oriented
• Project Management

CULTURE AND ORGANIZATIONAL FIT

The Maple team is:

• Creative: We challenge the status quo of what we think is possible with how we approach our work and projects, celebrating bold thinking. We’re focused on our priorities yet remain agile in how we deliver on our goals.
• Supportive: We’re a diverse community that recognizes and embraces the individual differences of our people. We have fun coming to work and bringing the best out of each other. We value and encourage different and diverse perspectives from all parts of the organization.
• Passionate: We believe deeply in our company’s purpose and what we’re trying to accomplish as a team. We want all colleagues to feel passionate about improving access to high-quality healthcare through the power of technology, and to make a positive impact with the work we do, where we work, and in the community.
• United: We leave our egos at the door and act with humility. We work collaboratively to overcome obstacles that arise, and we’re united in our purpose and bringing our ambitious goals to life.

WORKING AT MAPLE

We want you to love working at Maple. We want you to feel challenged and supported, cared for, and driven. Just as we’re driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best. We can all learn, we can all develop, and we can all power the future of healthcare. But we can only do it together. At Maple, we are a team first and foremost. Your success is our success.

In order to support your health and well-being, we offer a comprehensive set of benefits and perks, including:

• Maple Coverage: You’ll get unlimited access to Maple for primary care, and a package of therapy consultations.
• Health and dental benefits, insurance: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more.
• Paid Health Days: In addition to paid vacation, you’ll receive 10 Paid Health Days for you to use when you’re suddenly feeling sick and unable to work, whether it’s a physical or mental health condition, to attend healthcare appointments and procedures, or if you need to support a loved one with their healthcare needs.
• Pregnancy and Parental Leave: We support parents who are welcoming a child into their life in a variety of ways, including a Supplemental Unemployment Benefit based on eligibility.
• Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).
• Dedicated Wellness Budget: Spend your budget on activities that support your physical and mental wellness.
• Professional Development Budget: We encourage all team members to seek opportunities for growth and learning to support professional development. That’s why your Branch Out Budget (“BOB”) is designed to reimburse you for expenses related to any meaningful professional development opportunities.

Other

• Job type: Full-time
• Start date: September 2023
• Location: Hybrid, this role requires you to work at least 2 days a week from our office in downtown Toronto
• Vacation: 3 weeks
• Hiring manager: Manager, Health System Partnerships

Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check,

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