Functional Analysts - Peoplesoft (Human Resources, Campus, Finance)

8 months contract

FUNCTIONAL ANALYSTS - PEOPLESOFT (HUMAN RESOURCES, CAMPUS, FINANCE)

BUSINESS TECHNOLOGY SERVICES

Reporting to the Manager, Enterprise Business Solutions, the Functional Analyst gathers and documents business requirements necessary for completion of upgrades and Change Requests and participates in all phases of IT Service Management processes. The Analyst coordinates and conducts user acceptance testing and identifies and resolves transactional and system problems, formulates solutions, communicates procedures to users, and completes ad hoc reporting/query development.

HOW YOU’LL MAKE A DIFFERENCE

• Investigate and analyse requests to determine expected outcomes, business requirements and best method for generating and accessing the information.
• Participate in PeopleSoft upgrades (PeopleTools, patches and fixes, new version upgrades) and development of new modules.
• Prepare testing strategies for various types of user acceptance testing (UAT) such as Patches and Fixes, PeopleTools upgrades, change requests, and PeopleSoft version upgrades.
• Provide day-to-day expert advice and support to function areas, assisting with Service Desk inquiries related to PeopleSoft and related software, and update Knowledge Base articles.
• Design, develop, share, and maintain report solutions using a variety of tools including PeopleSoft Query, SQL, Power BI, Crystal, Org Chart Platinum, etc. and using data from peripheral software.
• Analyze the impact of new functionality to existing business processes and identify opportunities for functional enhancements and determine strategies on existing customization.
• Consult with business teams on the selection, application and implementation of metrics.
• Design and implement an interim solution when an immediate fix is not possible.
• Work with Business users to define report requirements in a variety of formats including spreadsheets, graphs, charts, flat files, Word merge documents.
• Conduct first-stage investigations into issues raised by staff and/or students, collecting relevant information and, based on functional knowledge of the system, determine the solution and/or document the problem for follow-up by production support provider.
• Build and maintain designated PeopleSoft tables for daily functionality and annual updates.
• Create functionality analysis documents for each module on project sizing and scope.
• Create documentation of new processes, or provide expertise in the revision and maintenance of current manuals for staff.
• Take ownership of and ensure integrity of data through regular audits; troubleshoot irregularities; work with Business teams to research and correct discrepancies.
• Manage and test regulation and legislative requirement changes.

WHAT YOU BRING

• Proficient Knowledge of PSQuery, PeopleTools PeopleCode, SQR, XML, SQL, web page development tools and productivity software products (Microsoft Office, 365, Adobe).
• 3+ years’ of experience in a functional or business analyst position or performing duties related to this position in a technical capacity.
• A related post-secondary diploma, a related Bachelor’s degree is strongly preferred.
• A related certification in business analysis or project management.
• Experience in a post-secondary setting is an asset.

WHAT MAKES YOU A DIFFERENCE MAKER?

As a difference maker you bring:

• Ability to build relationships and support non-technical users.
• Experience in project management.
• Strong communication skills, both written and verbal.
• Analytical skills.