Field Service Engineer - Montreal

Company Description

Regional Overview and Travel Requirements:

• Region covers but not limited: QC, ON, Maritimes
• Reports to the Regional Service Manager - Canada/Great Lakes Area
• Travel: up to 2 or more overnights average per week
• May require periodic travel outside territory.

Cutera, Inc. (NASDAQ: CUTR) is a leading global aesthetics device company with a comprehensive product portfolio and a global distribution footprint. We are a fast-paced, high-tech medical device company looking for the right person to help grow our business.

Our technology enables physicians to provide sophisticated solutions for a broad range of medical aesthetic applications including improving the skin’s appearance through the treatment of superficial benign vascular and pigmented lesions, unwanted hair removal, improvement in skin laxity and wrinkles, and body contouring and sculpting. Please visit www.cutera.com for more information about Cutera.

At Cutera, we know that a company's success starts with its employees. We also know that an individual's happiness depends on being in the right career opportunity with room to grow! We are seeking a passionate, driven Field Service Engineer, to take outstanding care of our customers. This involves providing service support on a broad range of technologies including sophisticated laser and optical delivery systems, radio-frequency, and Co2 devices. The ideal candidate would have a strong electronics background and field experience. This exciting position interacts with sales, technical support, engineering, clinical, and marketing.

The individual will contribute to the support of our customers by servicing existing and new medical technologies/applications. These systems will be located at KOLS, dermatologists, plastic surgeons, and other practitioners throughout the territory.

Qualifications

Duties and Responsibilities:

• Work closely with Area Sales Manager and direct Manager to identify customers for upgrades, purchases, contracts, and customer training.
• Responsible for documenting all service activities in compliance with FDA requirements.
• Develop resolutions to critical troubleshooting problems; resolve sophisticated issues in creative and effective ways.
• Act as company liaison to provide outstanding, courteous, timely, and skilled technical service to Cutera customers.
• Ability to work closely as a team member with the dispatch call center group and other Field Service Engineers. Handle call schedule to best serve customer needs.

Qualifications Needed To Do This Job

• Ability to travel long distances with little notice required.
• Field service or military experience is highly desired
• BS or AS in Electronics, Laser Technology or equivalent
• A minimum of 4+ years of experience in electronic system troubleshooting. Laser experience preferred.
• Fluent in French and English
• Experienced customer service skills and interpersonal skills.

Compensation Considerations

• Bonuses paid for sales leads
• Car allowance
• Competitive base salary with overtime paid

Additional Information

All your information will be kept confidential according to EEO guidelines.