Data Center Field Engineer 2

We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings: Unisys, Stealth™, CloudForte®, InteliServe™

What success looks like in this role:

• May have project management responsibilities for smaller projects
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Support Unisys Legacy products
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• Provides support for enterprise storage products
• Possesses other, high skilled, specialized technical skills.
• May function as team or site leader providing direction to other technicians
• Provides follow-up on problems or escalation.
• Desk side support specialist
• Perform IMAC and exposure to project management
• Performs server and storage break and fix.
• Provides support for software, hardware and networking support for desktops, laptops and servers
• Ensures customer satisfaction throughout the service delivery transaction
• Provides support for Enterprise products
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Provides support for Payment systems products and Unisys core-CMOS products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Supports Networking products - including Cisco certification requirements
• Provides maintenance and support on legacy products

This position requires an on-site presence in Data Center environment.

• Tech will provide technical support to Customer which will include:

Break-fix support for new rack deployment

Incident management support for sustain operations

• Project related support

Any DC related activity as directed by Customer

Some examples: Replace a Network Device. Configure a network device or a server, Perform power cycle, Perform patch management / cabling etc.

• Reporting:

✓ Tech will assist L3 Tech or Local ZT Services Leadership in generating periodic reports per customer specification

• Participate in failure analysis within Data center environment as directed by Customer Engineering team

You will be successful in this role if you have:

• Preferred Certifications
• Familiarity with deployment technologies such as WDS, PXE, DHCP & FTP.
• Requires a High School degree
• A+ certification
• 2-4 years of hands-on technical experience
• Working knowledge of Linux PXE services.
• Supports Core, server products
• MCP/MCSE Certification is a plus
• Participation in RCA or Failure analysis history.
• Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals
• Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience.
• Ability to regularly lift and move server systems that weigh up to 70 LBs
• CompTIA A+ or equivalent.
• Using mechanical capability and an understanding of ESD procedures
• Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.
• Working knowledge of Windows Server OS & Winpe OS administration.
• Knowledge of client specific internal procedures and service delivery requirements.
• High school degree required
• Active directory/exchange server and operating systems knowledge
• Ability to test and certify mainframes and/or servers with associated peripherals
• Performs installs, moves, adds and changes as required
• A+ certification a plus
• Attention to detail and accuracy in investigation of issues
• Proven experience in SW and FW tools of various Server OEMs
• CompTIA Server+ or equivalent.
• Provides follow-up on problems or escalation.
• Degree in a computer-related field. Bachelor’s Degree preferred or 3 plus year of equivalent experience. Computer science, electrical engineering, telecommunications, or related discipline
• Client and/or governmental clearance may be required.
• Client and/or governmental clearance may be required Microsoft Server Certified Professional Certification and/or CCNA Certification is an added advantage.
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Excellent analytical and client communication skills.
• Knowledge of client specific internal procedures and service delivery requirements.
• Specific Manufacturers certifications as required. I.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS
• Specific manufacturer certification as required, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA certifications, and NETWORKPLUS and for legacy products, must have current product training
• Police or criminal background verification may be required
• Supports network products from operational and maintenance perspectives
• Bilangual: French and English
• Bachelor’s degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience
• Advanced degree of knowledge of hardware and software including Unisys/Microsoft/Network operating systems and advanced troubleshooting capabilities on software and hardware problems including DTS, Legacy systems, storage systems and interconnectivity problems
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Troubleshooting software and hardware problems
• Exceptional server hardware knowledge with deep understanding of all component & system type failures.
• Familiarity with Linux and Windows scripting is preferred
• Experienced in controlled experiments to determine root cause