Customer Delivery Consulting Engineering Leader – Data Center Networking

What You'll Do

CX Canada, Advanced Services delivers innovative, end to end, optimized networking and architecture solutions to IT leaders who are accelerating their mission by transforming their IT. Serving Enterprise, Commercial, and the Public Sector, we provide technical expertise, deep knowledge of the Enterprise domain, and a strong commitment to the missions of this unique group of customers.

The Customer Delivery Consulting Engineer is responsible for the support and delivery of Advanced Services network optimization, architectural design services and implementation. In this role, you will be "Cisco's face to the customer" working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. The ideal candidate is a creative problem solver, comfortable with challenging the status quo and able to rapidly respond to escalated issues. With a top tier mix of broad networking knowledge and specific area expertise, as well as excellent customer relationship skills, you're well positioned to become a trusted advisor capable of building solid, long-term relationships with customers.

Who You'll Work With

The Customer Delivery Consulting Engineering role is comprised of geographically dispersed engineers that design, architect, and support work on critical networks with innovative Cisco solutions. This team is leading the way in providing foundational engineering and operations support with the expectation for networks and data centers to perform at the highest possible levels. We work with our customer in getting their infrastructure ready for future architectures and solutions and assisting them in navigating through proof of concepts and introduction of the same. Strong relationship building and interpersonal skills are traits of successful consultants in this organization. We are strongly focused on continuous development and training on new products/technologies that keep us in a leading position as industry network consulting leaders.

As part of this team, you will work directly with our customers and gain hands-on experience and exposure into their networks. You will collaborate on a variety of projects that have a real impact to our nation’s security. We will value your ideas and perspective on how to get things done. You will work on network infrastructures and help to deliver business solutions and technology solutions from data, security, mobility, and cloud.

Customer Delivery Consulting Engineering Leader – Data Center Networking

• Mentor and become a trusted advisor to Cisco customers.
• Leads and/or supports Cisco customer delivery engagements and create and share technical collateral, documentation and deliver knowledge transfer.
• Provide escalation support for complex issues to diagnose, troubleshoot, and resolve incidents related to Cisco services and solutions.
• Drives Cisco customer technology transitions related to Data Center Networking solutions and services.

Role Specific Responsibilities:

Project requirements, consults, and works with customers and Cisco stakeholders to plan, gather requirements, design, install, configure, integrate, test, migrate and optimize Cisco’s Enterprise Networking products to deliver business solutions and outcomes.

Interacts effectively with Cisco customers, provide technical expertise and guidance, work with Cisco Technical Assistance Center (TAC) to solve complex problems, identifies serviceability issues, and drives resolution of the issues.

Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.

Onsite required.

Individual contributor.

Desired Education, Skills, and Certifications:

• Familiar with network programmability, automation, and virtualization
• Must have solid plan, design, implementation, testing, migration, and troubleshooting skills.
• Data Center Layer 2/3 overlays for example, VXLAN, EVPN, etc.
• Cisco Nexus, NXOS, ACI
• Routing protocols and features for example OSPF, EIGRP, ISIS, BGP, PBR, BFD.
• QoS traffic management for example queuing, policing, shaping, etc.
• Multicast protocols for example PIM, IGMP, RP, BSR.
• Layer 2 security features for example port security, MACsec, ACL, private vlans.
• Must have in-depth knowledge of Data Center Networking and various Cisco components that can deliver these capabilities.
• Nexus Dashboard, NDFC, NDO, etc.
• Layer 2 Networking features for VPC, STP, FHRP, etc.
• Network management protocols for example PTP, NTP, DNS, DHCP, TACACS, RADIUS, etc.
• Layer 4-7 integration
• Monitoring services for example, NDI, Netflow, SNMP, Syslog, etc.
• Layer 3 security features for example CoPP, ACL's, DAI, IP source guard.
• CCIE in Data Center or Route & Switch Technologies or 8+ years of equivalent experience.

Nice to have skills:

Cisco Compute, UCS, Intersight

IPv6

Cloud architectures and concepts

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. Be you, with us! #WeAreCisco