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Field Service Manager Jobs
Company | CNH Industrial |
Address | Québec, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Machinery Manufacturing |
Expires | 2023-06-24 |
Posted at | 1 year ago |
CNH Industrial is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture and STEYR, supplying 360° agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment delivering a full lineup of construction products that make the industry more productive. Across a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success, driven by its purpose of Breaking New Ground. As a truly global company, CNH Industrial’s 35,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world.
- Promote customer satisfaction, market share growth and retention by continuously driving toward a best in class dealer network
- Coordinate and supervise financial support dollars for assigned territory
- Ensure Dealer Product Improvement Programs (PIP’s) are completed
- Gain Dealer alignment on targeted reinvestment into facilities, assets and personnel to enhance support capability by product segment (Dealer contracts)
- Support Corporate and Dealer product support events and farm shows
- Manage and report Dealer and Customer interactions proactively as part of developing enhanced product support
- Ensure technical support capabilities within Dealerships by promoting focused training requirements and driving outstanding service technician quality to support products sold
- Partner with dealers and region team to drive best practice behaviors related to Service capability
- Engage dealer principal, service management and all levels of the business team to improve service growth, profitability and absorption through training and promoting service standard methodologies
- Assist Dealers in maintaining required and accurate warranty documentation to ensure effective and ethical warranty recovery practices
- Provide Dealers with technical assistance and ensure available technical resources are applied (THD, eTIM, eWarranty, Special Tools, Etc.) to promote expedited repairs and customer satisfaction
- Assist dealers with warranty and out of warranty concerns
- Quantify and supervise emerging product concerns on territory and follow up on to ensure proactive resolution to positively affect customer satisfaction
- Bachelor’s Degree and five (5) years of experience in dealer service operations and/or relevant agricultural or construction equipment experience, OR
- HS Diploma and ten (10) years' of experience in dealer service operations and/or relevant agricultural or construction equipment experience
- Ability to travel about 75%
- Associates' Degree and seven (7) years' of experience in dealer service operations and/or relevant agricultural or construction equipment experience, OR
- Must speak both English and French.
- Must have at least one (1) year experience with hydraulic and electrical diagnostics or troubleshooting
-
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