Associate Field Service Support

We don´t just build technology. We build hope.

We are looking for an Associate Field Service Support to join our team!

Preferred location: This is remote afternoon shift position 12pm-8pm which requires the selected candidate to reside/relocate in the surrounding area where the position is located i.e Ottawa.

Description:

The Associate Field Service Support must be customer focused and able to perform all mechanical and electronic repairs required in a timely fashion while meeting all required administrative requirements. This position warrants the highest level of professional representation between the customer and the company in all aspects of the customer relations. It also warrants the undivided support of projects, programs, and policies established by the company.

Responsibilities:

• Parts inventory management.
• Perform low risk troubleshooting and repairs on the designated modality with a 50% success rate of diagnosing the problem while working within the escalation procedure.
• Perform supervised calibrations and preventative maintenance on their designated modality.
• Work safely in confined areas, including high current/high voltages modulators (20-50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential harm/arm “traps.” Depth perception is critical.
• Submit timely and accurately service reports, timesheets, expense reports, film badges, and other paperwork as assigned.
• Perform other related duties as assigned or requested.
• Adhere to all Elekta directives, policies, and procedures.
• Provide feedback to home office.
• Work safely on Elekta’s full range of products including medical devices producing high-energy ionizing radiation.
• Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
• Maintain all company-leased equipment, including company automobile, parts, and tools.
• Incorporate Elekta’s Values into all department functions and responsibilities.

Qualifications:

We believe you thrive in a fast-paced environment and are always in search for a better way. You are an excellent communicator who supports the team members and wants an opportunity to truly make an impact. We believe that you have:

• Proficiency in the use of test equipment and hand tools including oscilloscopes and multi-meters.
• Ability to organize and prepare reports.
• Must be willing to travel and work unsociable hours.
• Ability to represent the organization in a professional and positive manner
• Must maintain an active driver’s license in the home state.
• Uphold Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization.
• Possess a good electro-mechanical aptitude.
• A good understanding of Good Manufacturing Practice, including ESD requirements.
• Exceptional customer service skills.
• Computer literate.
• Associate Degree or equivalent experience preferably in Electronics, Physics, or an associated discipline.
• Must have effective written and verbal communication skills.

What we offer:

• Competitive vacation and Holiday policy
• Wellness activities reimbursement
• Upward mobility
• Afternoon shift premium
• Opportunity to work with a proactive and supportive team
• RRSP contributions
• Competitive Group Benefit program including medical, dental & disability coverage
• Close-knit company culture
• Tuition fees reimbursement
• Opportunity to work on cutting edge in medical advancement

How to proceed?

We are looking forward receiving your resumé. Please attach your resumé in the application form and we will contact you!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic.