El Commercial Operations Manager

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
ABB’s Electrification organization is responsible for the go-to-market strategy and generating profitable growth for the Electrification Business Area. Our 10,000 strong commercial team represents the portfolio of all Electrification Business Area Divisions in over 100 countries. Our unmatched domain expertise across key industry verticals and channels combined with our truly global footprint makes us able to deliver extraordinary business results, supporting our customers with solutions which address their current needs, whilst considering the future emerging trends such as Urbanization, Digitalization and Shift to Electricity and Sustainable Energy.
Your responsibilities

• Implements optimization plans to improve operational excellence and customer satisfaction, alongside the inquiry- to- Delivery and after- sales support processes.
• Ensures visibility o excessive stock within the Hub’s sales operations units and other Hubs.
• Ensures the finished goods inventory local governance processes are properly integrated with the supplying units.
• Sets up monthly operational review with Sales Operations team and customers support local units.
• Ensures adherence to all internal and statutory regulations and policies pertaining to the teams in scope.
• Designs (in case of global role) or executes, the sales support, sales operations, and customer operation strategies for the designated region in line with the global commercial operations strategy.
• Ensures the implementation of the integrated Business Planning process and tools in the local sales operations units (regional distribution center and/or local sales distribution warehouse) to align the demand and availability of finished goods.
• Implements processes optimization to reduce delivery lead time and increase inventory turns (ITO).
• Ensures the achievement of established targets, through oversight and defining improvement actions, as needed.
• Implements common processes and best practices for Sales and Operations Planning (SOP) and purchasing in local sales operations units.
• Continuously monitors the third party logistic contractors’ performances versus the contractual requirements and cost- efficiency targets.
• Builds an effective, capable, and high-performing organization.
• Ensures that the area of responsibility is properly organized, staffed and directed.
• Ensures special documentation required by customers and customs are properly and efficiently managed.
• Coaches and trains the local units in developing detailed gap analysis across the sales operations and customer support processes
• Implements and ensures compliance with the ABB code of conduct, global and local standards, tools, policies, and processes in their assigned area.
• Implements, supports, and maintains planning and fulfilment processes and guidelines across local sales operations units.
• Accountable for the health and safety of all employees and contractors for the teams in scope, and continuous improvement in Health, Safety, and Environment (HSE) processes and integrity performance.
• Supports the local Hub’s sales operations units in defining the new third party logistic contracts and/or modification/renewal of the existing ones.
• Ensures all staff (under scope) understand ABB’s core values and group safety and integrity standards and act accordingly.
• Leads and standardizes the processes across the Inquiry- to- Order (ITO) process for the designated hub/market focusing on demand creation, quotations, customers/ products/commercial master data, sales policies and contracts management, strategic sales (SFDC) adoption and data quality.
• Ensures integrity and compliance with ABB values and ethics in all activities across all teams in scope.
• Executes the inquiry to delivery of E2E process global strategy for the designated scope (global/regional/local Sales organization), implementing processes, best practices, and solutions to realize the complete process from inquiry to delivery and after-sales support.
• Ensures the accuracy of forecasting process to ABB supply units and external suppliers.
• Establishes, supports, and maintains inventory management processes, guidelines, and best practices across the Region sales operations units.
• Provides solution to reach expected service level at optimized inventory and costs, by utilizing the value chain and lean six-sigma assessment methods and tools.
• Implements common processes and best practices for logistic operations to effectively control the inbound, storage, picking, value addition, and outbound of products.
• Focuses on the achievement of forecasting accuracy, timely and complete quote, time to book lead time, inventory turns of finished goods, customer request on-time delivery, lead -time for stock and non-stock items, aging stock, wrong delivery/transportation damages, lead time for complaints resolution and closing lead-time,, and percentage% of digital versus manual orders.

Your background

• Background in engineering.
• Ability to team up with horizontal team, to coach and develop resources and to discuss with senior leader within and outside ABB.
• +10 years of industry experience in complex organization with multicultural environment.
• Experience in Operations department.
• English and French are a must.
• Customer focus and flexible approach.
• Knowledge of the market.
• Experience in Sales or Sales support department.
• Broad and deep understanding of Customer engagement and Service business.

Benefits

• Wellbeing program
• Retirement plan
• Accident insurance
• Healthcare plan

More about us
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.
For the 8th year in a row, ABB Canada has been recognized as one of Canada’s top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada’s Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process.

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