Business Operations Analyst Jobs

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,200 employees. Our mission is to improve the wellbeing of Canadians.

Role Summary:

The Business Analysis Unit is accountable for working with our various Federal customers to understand their business and reporting requirements. You will work closely with internal and external stakeholders to meet required and ad hoc reporting and data analysis needs. Responsible for achieving and maintain customer expectations, the Business Operations Analyst will provide insight and recommendations to customers, will manage multiple priorities of varying complexity, analyze and document business requirements/processes working independently and in a team setting. Accuracy and timeliness are paramount in this role. In this role you will also work closely with our IT team, to support and quality assure our system upgrades, maintain security, manage the quality control aspects of client service levels.

The successful candidate will be required to be based in either NB, NS or PE. Flexibility to work in one of our office locations, hybrid office and remote from home, or fully remote in one of these provinces. There will be travel requirements from time-to-time for in person meetings.

As a Business Operations Analyst your key responsibilities will include:

• Working with internal staff and our government clients to understand business and data needs, specifically conducting business and data analysis activities that are moderate to high level in complexity;
• Managing deliverables and schedules ensuring data reporting requirements are completed within established timelines for medium to large sized initiatives/requests
• Independently delivering business and data analysis on initiatives that are medium to high in complexity;

What you need to succeed:

Education: College diploma, bachelor's degree or relevant experience. Health Informatics degree considered an asset.

Work Experience: 5+ years of relevant experience

Computer Skills: Proficient using databases, spreadsheets, data processing and presentation software.

Language Skills: Bilingualism would be considered an asset

Security Clearance: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B) through the Public Works and Government Services Canada Department prior to your first day. This includes; Fingerprinting, Criminal Record Check and Credit Check.

Other Qualifications:

• Excellent interpersonal and client management skills, with the ability to grasp customer-centric design principles.
• Ability to assemble, analyze and evaluate moderate to highly complex data.
• Strong relationship management skills with proven ability to build and maintain professional relationships.
• Understanding of the interconnectivity between business needs and IT systems.
• Experience with architecture and information architecture would be considered an asset.
• Knowledge and experience in using SSRS Report Builder
• Knowledge and experience of Discoverer, Oracle reports reporting tools, as well as Microsoft Power BI and the BI Suite of Analytical tools.

We also offer:

• Vacation Time, Sick days and Personal/Family days
• Employee and Family Assistance plan with additional access to online doctors, virtual consultations
• Additional Personal Spending Account
• Defined Contribution Pension Plan and optional RRSP
• Flexibility in physical work location. Work from home/hybrid options available
• 100% company-paid premiums for health and dental benefits
• Optional additional vacation purchase plan
• Access to a variety of company training, development and corporate wellness activities, earning Medavie title of one of ‘Canada’s Most Admired Corporate Cultures’
• Additional Health Spending Account
• Annual Incentive/Bonus plan

Working Conditions and Work from Home requirements:

• No default passwords if using a home router etc. and the password must be compliant with our security policies
• Work area must be private and free of household noise
• Private working area that has a locked door, secure locked perimeter doors (patio doors require a locking bar or pin), an approved locking file cabinet and a locked office space in a controllable environment
• Location of the work area mitigates risks to privacy; for example, that information on the monitor can only be viewed by the employee. The use of privacy screens is required if the home is shared with others.
• E-work space must be secured before walking away
• Employees must connect to an approved home network (we would either provide or specify the acceptable routers/connectivity equipment)
• Headset is mandatory i.e. no speaker phone so family or roommates cannot hear others on the call
• Employee may be subject to internal physical site inspections

We are an Equal Opportunity Employer.

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

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