Distribution Lines Superintendent - Southern Region

46776 - To Be Determined - Regular -
Safety Comes First is a core value at Hydro One, and we remain committed to taking every reasonable precaution to ensure a respectful, safe and healthy working environment. Further to this commitment, we have adopted a COVID-19 Vaccination Policy to protect the health of our employees from the hazard of COVID-19. New employees will be required to declare their vaccination status to Hydro One. Employees who do not provide proof of vaccination status may not enter any 3rd party locations that require full vaccination (e.g. customer properties).
Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One!

• NOTE* Hydro One introduced a Hybrid Work Pilot Project in 2022 for most office-based roles. Employees work in-office/on-site two days a week and remotely from home for three days a week. Hydro One is adding refreshed workspaces and technology to support these changes. Join us as we ‘trial & learn’ a new modern way of working and be a key driver of future state!

In office but with intention – a time for team and trust building, collaboration, and socialization. Please reach out to us to learn more!
Specific Accountabilities
Through collateral relationships with respect to the staff of the Manager, Work Management and Deployment, DX Lines and Forestry, and within context provided by the Director, DX Lines (i.e., Hydro One and Network Services strategies and policies,accountabilities, tasks, budget and programs, compliance, performance targets, expectations for continuous improvement, etc.) provide the following:

• Ensure it is coordinated and completed in an efficient and timely manner, adjust program as required .
• Monitor business support organization to ensure compliance to business processes and support data requirements of business (Finance and Quality Assurance); ensure that all service quality indices are met by subordinate staff.
• Manage the allocated portion of the overall DX Lines work program, assigned to the defined "Region".
• Direct Output/Delegated Direct Output
• Oversee the multi-discipline work crew within Distribution lines who implement the, maintenance, construction and restoration processes
• Have appropriate managed systems in place to meet all due diligence requirements and to ensure effective management of the business.
• Determine when additional staff must be drawn from the variable workforce to fulfill a work requirement.
• Execute program to improve efficiencies and use funds appropriately.
• Respond to trouble calls and direct emergency response within the defined Region and maintain customer relationships; Support trouble response initiatives by providing resources to assist in restoration efforts on a provincial basis.
• Direct Output Support to the Director - DX Lines
• Manage relations with the developers and contractors that construct within the defined "Region"
• Ensure the workforce is mobile and negotiate the requirements of contractual agreements
• Provide necessary equipment, material and information to carry out contract;
• Develop and define 1-5 year resourcing requirements for a defined "Region" and manage the mix of internal and external resources with respect to labour agreements;
• Collaborate with peers to support the DX Lines business in driving change, improving relationships, and gaining efficiencies.
• Manage the Hydro One Customer Strategy to ensure continuous compliance and monitor for continuous improvement; ensuring appropriate implementation and effecting change in our customer strategy to recognize changes in customer expectations.
• Manage a multi- disciplined workforce to meet the resourcing requirements of the assigned work program as agreed upon with Work Management and Deployment.
• Minimize the risk of exposure and injury to the public resulting from the undertaken work;
• Define internal and external customer needs, ensuring fulfillment of the assigned programs and establishing the right parameters for subordinates to fulfill customer requirements; - assist in sales and marketing outreach, develop customer relationships and monitor customer satisfaction; manage relations with internal/external customers to ensure that contract commitments are successfully met;
• Manage and effect change in the execution of the Hydro One Customer Strategy
• Manage and effect changes in labour relations to drive a more competitive environment; manage relationship with unions to ensure business goals and contracts are economically met and to achieve a competitive position in the internal and external competitive marketplace.
• Monitor Area Distribution Engineering / Metering Technicians, Coordinating and Field Clerical groups who support the maintenance, construction and restoration processes of Distribution lines.
• Develop and establish systems to meet due diligence requirements and to ensure competitiveness of the workforce
• Manage and effect change in employee health and safety performance including execution of a rehabilitation strategy;
• Manage and ensure that appropriate training programs for all staff are identified, implemented and accessible, including assessing the workforce capability required to do the work; linking with Work Methods and Training to acquire the training needed
• Provide and maintain systems and infrastructure necessary to sustain the business;
• Manage relations with the Municipalities (mayors, economic development committees, road authorities, and other agents of the municipality) that fall within the defined "Region"

Managerial Accountabilities

• Provide a work environment and facilities where health and safety incidents are minimized and employees contribute without the fear of reprisals.
• Ensure subordinates are able and willing to produce the desired outputs, and that subordinate Front Line Managers and Coordinators continually improve the processes for achieving outputs.
• Provide subordinates with appropriate knowledge, skills, information, work procedures and equipment to facilitate responsible behaviour which will protect their safety and contribute to their health.
• Define specific tasks for subordinates which are required to achieve desired results and/or to accommodate changes required within the business operations.
• Know and ensure subordinates comply with all legal and regulatory requirements, corporate policies and procedures, and generally accepted practices relating to their work.
• Providing a safe and healthy work environment.
• Support corporate Health and Safety initiatives including the development and implementation of new programs
• Know and ensure own and subordinates' compliance with all legal and regulatory requirements, and all corporate policies and procedures, and generally accepted practices relating to the work of the businesses.
• Conduct personal effectiveness reviews of subordinate Customer Operation Managers and Coordinators to build relationships and trust, and to improve effectiveness.
• Communicate that direction to all staff.
• Set the appropriate context for subordinate Customer Operations Manager and Coordinators (i.e., Hydro One and Dx Lines strategies and policies, accountabilities, tasks, budget and programs, compliance and performance targets, expectations for continuous improvement, etc.).
• Establish a two-way working relationship with subordinates to solicit their views on conditions and potential changes affecting their work, and continuous improvement opportunities.
• Provide a work environment that supports and values diversity, and is free from harassment.
• Communicate expectations regarding the collateral relationship among subordinate Customer Operations Managers and Coordinators.
• Provide and maintain systems and infrastructure necessary to sustain the business.
• Maintaining a team of subordinates who are capable of producing the outputs required:
• Mentor and counsel subordinates
• Manage the portfolio and achieve the approved programs and results
• Establish a two-way working relationship with subordinates tsolicit their views on conditions and potential changes affecting their work and continuous improvement opportunities.
• Providing leadership to subordinates, so that they collaborate competently, and with full commitment, with each other in pursuing the goals set.
• Assess staff capability to do the required work, now and in the future.
• Set an effective framework of policies and procedures for the work of the portfolio.
• Translate the Dx Lines goals and objectives into a direction which guides the operation of the business.
• Ensure development of staff to maintain and improve skills.

Essential Knowledge
Selection Criteria:

• Requires experience to be familiar with the administrative aspects of the work involving the development of training programs planning, scheduling, and organizing of work and methods and the managerial and supervisory aspects of the job.
• Requires experience to be familiar with techniques, technology, practices and procedures as well as inter-relationships with internal and external groups.
• Requires knowledge of electrical and mechanical theory.
• Requires 8-10 years related experience with demonstrated progressive supervisory experience or equivalent.
• Requires experience with all facets of the electrical and mechanical maintenance disciplines, building trades, different work methods, safety practices, etc., in order to apply theories into practice and to be familiar with common problems.
• Requires knowledge of business administration to develop and monitor the budget and to provide costing estimates and specifications on a variety of projects.
• Requires a good knowledge of English for effective communication with staff and the preparation of reports.

Demonstrated Management Skills

• Client-Service Orientation – desire to help or serve others, to meet their needs.
• Impact and Influence – able to persuade, convince, influence or impress others.
• Achievement Motivation – concern for working well or for competing against a standard of excellence.
• Team Leadership – ability to take a role as leader of a team or other group.
• Developing Others – take action to foster the long-term learning or development of others.
• Team Work – able to work with others as part of a team, as opposed to working separately or competitively.
• Strategic Business Thinking - ability to apply their technical knowledge and experience to making management decisions for achieving business objectives.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.
We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2022.
Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.
Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.
Deadline: May 8, 2023
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