Director, Property Management Jobs

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Overview
As a key member, and leader, of the Real Estate Services Management team, ensure all Client’s experience delivery of “service excellence” as a key objective. As a Leader of Property Management, the Director takes ownership and accountability for leadership of all stakeholders, internal and external, and fosters a positive, team-based culture within AY through mentorship and development of the Property Management team. The Director, Property Management is a property management expert but moreover a real estate professional.
Responsibilities

• Maintain good tenant relations. This includes regular site tours and meeting with the tenants.
• Establish and monitor ongoing preventative maintenance programs in each property in the assigned portfolio, constantly analyze these programs, ensuring that the programs are being carried out, and training and coaching staff in this regard where necessary.
• Serve as the lead in obtaining approval from the clients of the annual property budget, monitoring, and analyzing to ensure the budgets and contracts are on target, while maintaining the highest possible results.
• Operate the properties within the approved property budget and as directed by clients.
• Focus on Client Relationship Management with recurring meetings and consistent communication that demonstrates a proactive approach to management.
• Oversee all aspects of purchasing, security, life safety systems, employee relations for operating personnel, utilities, capital improvements, day to day repairs and maintenance, tenant construction and any other functions that are necessary to operate and maintain within the guidelines set by the client. This includes approving all purchase orders and related invoices.
• Assist leasing agents in all aspects of leasing including obtaining cost estimates for the installation of new tenants and contracting for tenant improvements. Review all offers received in detail and provide concise written recommendations to the client. Is responsible for the review of all leases.
• Provide guidance, leadership and direction to property managers, property administrators, building operations, junior and support staff.
• Establish and maintain an ongoing system of property information to ensure that all relevant materials such as rent rolls, tenant contact database, original drawings, specifications, value and rental values, and current physical descriptions are readily available.
• Demonstrate an understanding and awareness of the real estate industry and business, to deliver service that meets varying individual client needs based on their asset strategy.
• Oversee preparation of detailed monthly operations reports for each property and communicate objectives, problems, and innovations to the owners. The report is to discuss financial, operational, leasing and tenant matters in detail.
• Respond to and attend to emergencies as required.
• Participate in industry associations including task forces and committees where possible.
• Provide status reports to Principal and Practice Leader monthly or as required.
• Take a lead role in growing AY’s sustainability practices.
• Ensure that properties are regularly inspected using approved forms and standards to assure that all established programs are being carried out efficiently and properly, and to verify that proper maintenance is being done, and determine conditions which may require future action.

Qualifications

• Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-through.
• Must have good knowledge of commercial real estate including a broad understanding of finance, leasing, legal, and marketing, construction, and the tenant relations requirements of managing commercial properties.
• 7+ years work in property management is required.
• PC literacy is required (MS Office).
• Strong written and verbal communications skills.
• Ability to note deviations from financial plan, determine causes and to provide recommendations to the owner on needed action plans.
• Must be professional at setting priorities and coping with competing demands.
• Course work in real estate is preferred. CSM, CPM, or RPA designation is preferred.
• Previous supervisory experience is preferred.
• Neat, professional appearance.
• Ability to exercise judgment and discretion is critical to success.
• Strong client relations skills.
• Ability to analyze and synopsize a monthly financial statement and prepare detailed budgets and operating forecasts.
• Excellent time-management and general organization skills.
• Ability to relate well with others even while working at a distance without the benefit of personal contact.
• College degree or specialized vocational/technical training is required.
• Positive, innovative approach to problem solving.
• Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion in order to reach the goals/objectives of the organization.
• Ability to understand and carry out industry specific written and oral direction.
• Ability to work independently as a project leader and as a team member.

Our Equal Opportunity Commitment
Avison Young practices as an equal opportunity employer in all services locations around the world. We are committed to building and maintaining a workforce diverse in experience, skills and knowledge with uniformity in service excellence, commitment and integrity.
The firm maintains a strict policy to ensure employment opportunities are equal and do not discriminate based on race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, protected veteran or military service status, or any other elements protected by law.
For those requiring assistance with disabilities, information relating to the need for accommodation and accommodation measures will be addressed confidentially.
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