Client, 3Rd Party And Administrative Support Assistant

Client, Third Party and Administrative Support Assistant Job Posting

Scope of Position

Triangle Community Resourcesis seeking to fill the Client/Third Party and Administrative Assistant position in our Maple Ridge Office. This is a multi faceted position that entails acting as a liaison for clients who have been mandated from the Ministry of Social Development and Poverty Reduction (MSDPR) to receive 3rd party services from Triangle Community Resources due to behaviours and high needs such as addiction, mental health, and homelessness, as well as supporting clients receiving employment services. The Client, Third Party and Administrative Assistant is often the first point of contact for a client. They must ensure clients meet eligibility requirements, continuously working from a non judgemental, supportive focus, providing the clients with a kind and welcoming environment while ensuring appointments for intake or other services are booked in a timely manner.

Qualifications and Required Skills

Diploma/certificate in a related field, or equivalent education/experience

Minimal 1-year direct experience working with high risk, high needs clients such as homelessness, mental health, addictions

Excellent communication, crisis management and de-escalation skills are essential

Good working knowledge of income assistance (MSDPR), existing programs and services, community resources, and local labour market conditions

Maintain professional boundaries, adhere to all privacy and confidential regulations/requirements

Strong interpersonal, cross-cultural communication skills, patience, tact, flexibility and an ability to build rapport with clients and co-workers

Familiar with standard office equipment and skilled in the use of Microsoft Office software, including Outlook and Teams and facilitating virtual meetings

Third Party Administrative Duties:

Accept referrals from MSDPR; interview/assess clients, gather information relevant to clients’ problems, needs and risks

Act as liaison between client and MSDPR; clearly communicate client needs to MSDPR following policy and in a timely manner

Take direction from MSDPR; maintain regular communication with client and MSDPR, provide progress discussions/reports

Assist clients to access community resources as appropriate

Ensure clients feel safe and respected

Complete case management reports in EXCEL format

May provide life skills training in behaviour management, money management and poverty rights, access of entitlement

Follow all rules of confidentiality and keep up to date on ever changing MSDPR policy and procedure

Administrative Assistant Duties

Provide "day-to-day administration duties pertaining to the office and to the client, including documentation in case management system, ensuring timelines are met, and communicating and developing ongoing relationships with service providers.

Document all program related interactions in case management database including financial supports, referrals, 1:1 meetings, employment, and work experience. Maintain updated notes in each digital client file for weekly team meetings

Purchase, support, and track client financial supports

Responsible for overseeing and coordinating financial reporting functions; collecting reports as requested by Management, checking for accuracy, and forwarding to Management

Organize and maintain office entrance and lobby, ensure efficient operation of computer stations, telephone, photocopier, and monitor participants appropriate use of these machines

Work collaboratively with all staff to create and maintain database of potential employers seeking work experience relationships with our clients and employment opportunities

Ongoing marketing and promotion, recruitment and selection of participants, employers, and work experience opportunities

Maintain up to date directory of local, community-based services as well as information from community service organizations that may be useful to clients

Assist with arrangements and participation of job fairs, employer meetings and community events

Maintain up-to-date resources of local labour market trends, list of relevant job vacancy listing websites, local employers hiring

Assist and support clients to use computers for job search and responding to job vacancy postings

Equity, inclusion and diversity are essential to us and our goals of creating a great place to work!

Please send resumes to [email protected].

Wage will be based on education and experience