Bilingual Customer Service Representative

Our client, one of theBig 5 Banks, is looking to hire aBanking representative billingual in either Mandarin or Cantoneseto support their corporate office located in the Vancouver, BC area.

Job Duties include, but are not limited to the following:

• Metrics: call volume= 50-60/day
• Client experience, servicing clients, fulfil immediate need and identify additional opportunities available to the client
• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
• Critical thinking and dive into transactions and take care of simple fraud requests
• Lead with empathy and apologize for delays with wait times
• Proactively engage with clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one (phone/email)
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
• Contribute to team results by supporting all colleagues to be successful in meeting client needs

Must Have Experience/Knowledge Of :

• Past experience in a customer service role where you provided a variety of needs based solutions
• Experience working in a team and metrics-based performance environment
• Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry
• Strong English and Mandarin/Cantonese oral and written communication skills along with personal flexibility to work various shifts that meet our clients’ needs Monday to Sunday 7 AM to Midnight

Disclaimer

The Company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or emailHowever, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.